Outside Services Attendant

Bandondunesgolf; Wisconsin; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the heart of Wisconsin is seeking an Outside Service Attendant to join their team. This role is crucial as the first point of contact for guests, ensuring they receive exceptional service and assistance. From greeting guests to transporting golf bags and maintaining the practice range, the position offers a dynamic work environment where every day is an opportunity to create memorable experiences. With a focus on hospitality and teamwork, this role is perfect for those who thrive in a customer-centric atmosphere and enjoy the great outdoors. Join a passionate team dedicated to providing unforgettable experiences in a stunning natural setting.

Benefits

Restaurant Discounts

Retail Discounts

Employee Meal Program

Golf Privileges

Uniforms Provided

Employee Assistance Program - Canopy

Qualifications

• 1-2 years of experience in hospitality preferred.
• Positive attitude and professional demeanor required.

Responsibilities

• Greet and assist guests upon arrival.
• Transport golf bags and maintain the practice range.
• Provide excellent hospitality and assist with tournaments.

Skills

Hospitality Experience

Customer Service

Communication Skills

Professional Appearance

Education

High School Diploma

Job description

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary:

• The Outside Service Attendant is one of the most visible employees of the facility. This position is tasked with providing customers with exceptional service upon arrival at the facility. Greeting the guests in a friendly authentic manner and giving assistance as to where to proceed when needed. Above all else, the Outside Service Attendant’s attitude is the Guest’s first “moment of truth” when arriving on property; you must be ready to start creating experiences of a lifetime.

Primary Duties and Responsibilities:

• Welcome all Guests who arrive on property. Appropriately determine where the Guest is staying and playing. Use this information to deliver concise messaging to the Guest regarding their stay.
• Transport golf bags from the bag drop area or bag storage room to appropriate shuttle, caddie, or golf course.
• Greet golfers returning from the course, clean golf clubs, and assist with transporting and loading into vehicles or returning bags to the bag storage room
• Perform practice range duties including transporting range balls to range and filling appropriate containers, cleaning & maintaining the tee area, repositioning bag stands or barriers, removing trash from receptacles, refilling club cleaner, operating the ball picker, washing range balls, etc.
• Assist the Starter with getting golfers to the first tee.
• Work as a Caddie Greeter to introduce Guests to their Caddies and work through any storage needs of golf bags or extra equipment in a professional and organized manner.
• Refill water stations on all golf courses.
• Keep the Bag Room neat, organized, and orderly at all times.
• Provide excellent hospitality, professional advice, and assistance to all Guests.
• Conduct oneself in a professional manner and maintain a professional image at all times.
• Assist in the organization and execution of tournaments and outings.
• Work closely with other departments such as Food & Beverage, Groups, and Front Desk to seamlessly resolve any Guest issues.
• Complete all other duties as assigned by the Head Golf Professional.
• Most importantly…create experiences of a lifetime!

Qualifications:

• Preferred 1-2 years in hospitality experience.
• Positive attitude, professional manner and appearance in all situations.

Physical Requirements (must have the ability to):

• Read and write (English).
• Communicate verbally with staff members with or without the use of two-way radios.
• Give and/or follow verbal and written instructions.
• Visually inspect all work areas.
• Operate vehicles and equipment for several hours at a time.
• Perform mathematical calculations involving fractions, decimals, and percentages.
• Retrieve, read and interpret information from technical sources.
• Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time.
• Lift up to 50 lbs. occasionally, 30 lbs. frequently, and 10 lbs. constantly.

Sand Valley Perks:

• Restaurant Discounts
• Retail Discounts
• Employee Meal Program
• Golf Privileges
• Uniforms Provided
• Employee Assistance Program - Canopy

Classification:

• Full-Time or Part-Time Seasonal, Hourly, Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer