Tool Repair Technician

SouthernCarlson; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, and Vision

401(k) with Company Match

Paid Time Off and Holidays

Job summary

SouthernCarlson in Houston, TX is hiring a Service Technician who enjoys hands-on work and helping customers. You will diagnose, repair, and maintain pneumatic and electric power tools, ensuring safety and reliability.

This daytime, Monday–Friday role offers consistent hours with a focus on service quality, training customers, and coordinating with sales and operations to resolve issues. A high school diploma and basic computer skills are required.

Qualifications

• High school diploma or GED required.
• Experience repairing pneumatic and electric power tools preferred.
• Strong troubleshooting and mechanical aptitude.
• Customer-first mindset with good communication.

Responsibilities

• Diagnose, troubleshoot, and repair pneumatic and electric power tools.
• Perform preventative maintenance and ensure safety standards.
• Provide hands-on training to customers on proper tool operation.
• Process service orders, parts requests, and required documentation accurately.
• Partner with sales and operations teams to resolve customer issues.
• Assist with customer orders and counter support as needed.
• Maintain a clean, safe, and organized service area.
• Deliver friendly, professional, and solutions-focused customer service.

Skills

Mechanical aptitude

Troubleshooting

Customer service skills

Communication skills

Physical ability

Basic computer skills

Education

High school diploma or GED

Tools

Pneumatic & electric power tools

Tool repair experience

Job description

Service Technician – Full Time

Location: Houston, TX

Schedule: Monday – Friday | Daytime Schedule

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.

Our success is driven by more than just products — it’s powered by our people, our relationships, and our dedication to providing unmatched service every day.

Our Core Values

Provide Fanatical ServiceWe take ownership of every challenge and go above and beyond to exceed expectations.

Act With UrgencyWe respond quickly and decisively — because our customers’ time matters.

Earn & Maintain TrustTrust is earned through consistency, accountability, and doing what’s right.

Continuously ImproveWe never stop learning, growing, and improving how we work.

Job Description

We’re hiring a Service Technician who enjoys hands‑on work, problem‑solving, and supporting customers with expert tool service repair. This role is essential to maintaining SouthernCarlson’s high standards of service by ensuring customer tools operate safely, reliably, and efficiently.

What You’ll Do

• Diagnose, troubleshoot, and repair pneumatic and electric power tools (nail guns, staple guns, etc.)

• Perform preventative maintenance and ensure tools meet safety and performance standards

• Provide hands‑on training to customers on proper tool operation and care

• Process service orders, parts requests, and required documentation accurately

• Partner with sales and operations teams to resolve customer issues

• Assist with customer orders and counter support as needed

• Maintain a clean, safe, and organized service area

• Deliver friendly, professional, and solutions‑focused customer service

What We’re Looking For

• Experience repairing pneumatic, electric, or construction power tools preferred

• Mechanical aptitude with strong troubleshooting skills

• Construction, industrial supply, or related industry experience a plus

• Customer-first mindset with strong communication skills

• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally

• Basic computer proficiency

• High school diploma or GED required

• Willingness to learn and retain technical product knowledge

Why You’ll Love Working With Us

• Consistent Hours – Daytime schedule, Monday–Friday

• Positive Culture – Team-oriented, respectful, and supportive environment

• Career Growth – Training and advancement opportunities

• Competitive Benefits, including:

  • Health, Dental, and Vision

  • 401(k) with Company Match

  • Paid Time Off and Holidays

Our Values – OUR PROMISE MEANS MORE™

• Respect – We treat everyone with kindness and fairness

• Integrity – We do what’s right, always

• Teamwork – We win together

• Family Feel – A nationwide company with a local, community‑driven culture

All offers are contingent upon successful completion of a background check and drug screening.

SouthernCarlson is an Equal Opportunity Employer.