Outside Service Technician

SouthernCarlson; Northern (KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

SouthernCarlson is seeking a customer-focused Outside Service Technician to travel to customer sites in Pennsylvania and New Jersey, installing, diagnosing, repairing, and maintaining industrial equipment. You’ll train customers on proper operation and coordinate service scheduling to ensure satisfaction.

Ideal candidates have repair experience with pneumatic or electric power tools, strong mechanical aptitude, and a proven ability to work independently while prioritizing safety and quality.

Qualifications

• Experience repairing industrial equipment, pneumatic tools, or electric power tools.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage priorities effectively.
• Strong organizational skills and attention to detail.
• Basic computer skills.
• Construction or industrial supply industry experience preferred.
• Valid U.S. driver’s license with a satisfactory driving record.
• Ability to regularly lift up to 50 lbs. and occasionally up to 100 lbs.
• High school diploma or GED required

Responsibilities

• Travel to customer locations in Pennsylvania and New Jersey to diagnose, troubleshoot, repair, and maintain industrial equipment.
• Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment.
• Demonstrate proper equipment operation and provide maintenance training to customers.
• Manage customer service calls and coordinate outside service scheduling.
• Complete work orders, parts requests, timesheets, and other service documentation accurately and on time.
• Communicate with sales representatives to ensure customer satisfaction and resolve service concerns.
• Identify opportunities to improve customer productivity or equipment performance and recommend appropriate solutions.
• Process customer orders as needed.
• Build strong customer relationships by delivering responsive, professional service.
• Follow all company safety policies and procedures

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication skills

Independent work

Attention to detail

Education

High school diploma or GED

Job description

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Outside Service Representative - Full Time

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we have built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.

Our success is driven by more than just products - it's powered by our people, our relationships, and our dedication to providing unmatched service every day.

Our Core Values

Provide Fanatical Service
We take ownership of every challenge and go above and beyond to exceed expectations.

Act With Urgency
We respond quickly and decisively - because our customers’ time matters.

Earn & Maintain Trust
Trust is earned through consistency, accountability, and doing what’s right.

Continuously Improve
We never stop learning, growing, and improving how we work.

Job Description

We're looking for a customer-focused Outside Service Technician who enjoys working independently, solving mechanical problems, and building strong customer relationships. In this role, you'll travel to customer locations to install, troubleshoot, repair, and maintain industrial equipment while providing exceptional service and identifying opportunities to support our customers' operations.

What You'll Do

• Travel to customer locations in Pennsylvania and New Jersey to diagnose, troubleshoot, repair, and maintain industrial equipment
• Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment
• Demonstrate proper equipment operation and provide maintenance training to customers
• Manage customer service calls and coordinate outside service scheduling
• Complete work orders, parts requests, timesheets, and other service documentation accurately and on time
• Communicate with sales representatives to ensure customer satisfaction and resolve service concerns
• Identify opportunities to improve customer productivity or equipment performance and recommend appropriate solutions
• Process customer orders as needed
• Build strong customer relationships by delivering responsive, professional service
• Follow all company safety policies and procedures

What We're Looking For

Experience repairing industrial equipment, pneumatic tools, or electric power tools required

Strong mechanical aptitude and troubleshooting skills

Excellent customer service and communication skills

Ability to work independently and manage priorities effectively

Strong organizational skills and attention to detail

Basic computer skills

Construction or industrial supply industry experience preferred

Valid U.S. driver's license with a satisfactory driving record

Ability to regularly lift up to 50 lbs. and occasionally up to 100 lbs.

High school diploma or GED required

Why You'll Love Working With Us

Positive Culture - Respectful, collaborative, and team-oriented environment

Career Growth - We promote from within and invest in employee development

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays

Respect - We treat everyone with kindness and fairness.

Integrity - We do what's right, always.

Teamwork - We support one another and succeed together.

Family Feel - A nationwide company with a local, community-driven culture.

All offers are contingent upon successful completion of a background check and drug screening.

SouthernCarlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.