Outside Referral Coordinator

Apex Systems; Renton (WA); On-site; USD 30,000 - 41,000; Full time

Job summary

Apex Systems is seeking an Outside Referral Coordinator for a large Healthcare client in Renton, Washington ( onsite ). The role centers on handling outside medical referrals, managing high-volume calls, and ensuring accurate intake into the EPIC Tapestry UM system.

The ideal candidate has a minimum of three years in a related role, strong communication skills, and experience with EPIC, FINESSE/CISCO, and referral management systems. Knowledge of CPT/ICD-9/10 coding is preferred.

Qualifications

• High school diploma or GED required.
• Minimum three years of related experience.
• Experience with EPIC, FINESSE/CISCO and referral management systems.
• Knowledge of CPT and ICD-9/10 coding.
• Professional communication and phone etiquette for positive member experiences.

Responsibilities

• Conduct prior authorization intake by phone and enter details in EPIC Tapestry UM system.
• Review and communicate prior authorization status with callers.
• Apply guidelines to support administrative prior authorization workflows and documentation requirements.
• Verify patient eligibility, coverage, benefits and provider status for compliance.
• Manage multiple tasks in a dynamic environment.

Skills

Phone etiquette

Customer service

Prior authorization workflow

EPIC Tapestry UM

F INESSE/CISCO systems

Medical terminology

Education

High school diploma or GED

Associate's degree preferred

Tools

EPIC

FINESSE/CISCO

Outlook

Referral management systems

Job description

Job Description

Apex Systems is hiring an Outside Referral Coordinator for a large Healthcare client.

Job # 3055758

Location

Renton, Washington (Onsite)

Role Overview

We are seeking an Outside Referral Coordinator to join our team. In this role, you will be responsible for managing requests for outside medical care, serving as a primary point of contact for providers and members. The position involves significant call management, with expectations of spending a substantial portion of the day handling phone inquiries. The ideal candidate will be reliable and adaptable in a dynamic environment.

Key Responsibilities

• Conduct prior authorization intake by gathering required information from providers and members over the phone and accurately entering details into the EPIC Tapestry UM System.
• Review and communicate prior authorization status information, providing clear and accurate updates to callers while maintaining a high level of customer service.
• Apply detailed processing guidelines to support administrative prior authorization workflows, including reviewing benefits, coverage criteria, and documentation requirements.
• Verify patient eligibility, coverage, benefits, and provider status to ensure compliance.
• Manage and adapt to frequent changes while handling multiple tasks efficiently.

Required Qualifications

• A high school diploma or GED is required.
• A minimum of three years of related experience is necessary.
• Experience with FINESSE/CISCO phone systems, EPIC, Referral management Systems, and Microsoft products including Outlook.
• Knowledge of CPT and ICD-9/10 coding.
• Professional communication and phone etiquette with the ability to provide a positive member experience.
• Efficient call handling skills, with the ability to quickly and accurately guide callers through the intake process.
• Strong reading comprehension, with the ability to interpret written information, policies, and documentation accurately.
• Familiarity with medical terminology.

Preferred Qualifications

• An Associate's degree or higher is preferred.
• A medical background in a front or back office, billing, or claims setting.
• Experience in utilization management, CMS requirements, and other regulatory guidelines governing prior authorization.
• Experience with claims processing or other insurance carrier operations.
• A certification or college credits in Medical Terminology and/or Anatomy & Physiology.

Work Environment

• This is an onsite position located at the Renton Administrative Campus.
• The expected shift is 8:00 AM to 5:00 PM, Monday through Friday.
• Free parking is available, and the campus is located near mass transit options.
• The dress code is business casual.

Company Overview

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

ADA Accommodation

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Copyright

© 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060