Site Reliability Engineer

Apex Systems; Hartford (CT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

ESPP

401K with match

HSA

Job summary

Everforth Apex is seeking a Site Reliability Engineer to prevent production incidents across CRM and servicing platforms. You will implement SLIs/SLOs, build proactive detection, validate changes, and run resilience tests in Hartford or Wellsley.

This hands-on role emphasizes automation, blameless postmortems, and cross-team collaboration. You will work with cloud services, networking, and monitoring tools to reduce P1/P2 incidents and improve system reliability.

Qualifications

• Experience in Site Reliability Engineering, production engineering, DevOps, platform engineering, or large-scale production operations.
• Troubleshooting skills across distributed applications and shared infrastructure dependencies.
• Hands-on experience with metrics, logs, traces, dashboards, alerting, and synthetic monitoring.
• Knowledge of networking, DNS, load balancing, TLS/certificates, WAFs, API gateways, and cloud services.
• Programming or scripting experience with Python, Go, PowerShell, Java, or similar languages.
• Experience with incident response, root cause analysis, postmortems, change validation, and automation.
• Ability to communicate clearly and influence teams outside the direct reporting line.

Responsibilities

• Implement and maintain SLIs, SLOs, and dashboards for platform behavior and latency.
• Build synthetic probes and alerts for critical user journeys and failures.
• Assess risk for changes and validate pre/post-change outcomes.
• Maintain dependency maps and validate DNS, certificates, firewall behavior, API routing, and DB connectivity.
• Run load, failover, recovery, and chaos tests for capacity and resilience.
• Lead blameless postmortems and ensure preventive actions are testable.
• Develop automation for health checks, configuration validation, and post-change verification.
• Collaborate with application, network, security, database, cloud, and vendor teams to drive actions.

Skills

SRE

DevOps

DNS/Networking

Python/Go

Incident Response

Automation

Tools

AWS

Azure

Google Cloud

Job description

Job Description:

Job#: 3054504

Site Reliability Engineer

Location:

Hartford, Connecticut OR Wellsley MA

Role Overview:

The Site Reliability Engineer is responsible for preventing production incidents across key CRM and servicing platforms. This hands-on role identifies reliability risks, builds proactive detection and automation, validates high-risk changes, tests resilience, and converts incident lessons into permanent engineering improvements. The primary outcome is to reduce P1/P2 incidents, detect degradation before customers or agents are affected, restore service faster when failures occur, and prevent the same failure from recurring.

Key Responsibilities:

• Implement and maintain SLIs, SLOs, and dashboards for platform behavior, monitoring availability, critical transaction success, and end-to-end latency.
• Build synthetic probes for critical user journeys and create alerts that identify the failing hop, correlating latency, errors, traffic, and concurrency.
• Assess technical risk for application, infrastructure, platform, and security changes, executing pre- and post-change validation.
• Maintain technical dependency maps and continuously validate DNS, certificates, firewall behavior, API routing, and database connectivity.
• Run load, failover, recovery, and targeted chaos tests for critical paths to assess capacity and resilience.
• Support major-incident diagnosis, lead blameless technical postmortems, and ensure preventive actions are specific and testable.
• Develop automation for health checks, configuration validation, post-change verification, and recurring diagnostics.
• Partner with application, network, security, database, cloud, and vendor teams to drive actions through influence and evidence.

Required Qualifications:

• Experience in Site Reliability Engineering, production engineering, DevOps, platform engineering, infrastructure engineering, or large-scale production operations.
• Troubleshooting skills across distributed applications and shared infrastructure dependencies.
• Hands-on experience with metrics, logs, traces, dashboards, alerting, and synthetic monitoring.
• Knowledge of networking, DNS, load balancing, TLS/certificates, WAFs, API gateways, and cloud services.
• Programming or scripting experience with Python, Go, PowerShell, Java, or similar languages.
• Experience with incident response, root cause analysis, postmortems, change validation, and automation.
• Ability to communicate clearly and influence teams outside the direct reporting line.

Preferred Qualifications:

• Experience with Salesforce CRM and CTI integrations.
• Knowledge of contact-center platforms, telephony, Five9, real-time voice, or conversational AI.
• Familiarity with IBM MQ, DB2, mainframe integrations, Imperva, F5, Azure, or Google Cloud.
• Background in performance engineering, capacity testing, chaos engineering, and resilience testing.
• Experience in a regulated healthcare or another high-availability enterprise environment.

Benefits Overview:

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.