Outside Property Claim Representative Trainee

The Travelers Indemnity Company; Greensboro (NC); Remote; USD 48,000 - 81,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Mitarbeiter für die Bearbeitung von Schadensfällen. Diese Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Sie Ihre Fähigkeiten in der Schadensbewertung und -verhandlung entwickeln können. Sie werden für die gesamte Schadensabwicklung verantwortlich sein und dabei sicherstellen, dass alle gesetzlichen Anforderungen eingehalten werden. Mit einem starken Fokus auf Kundenservice und Teamarbeit haben Sie die Chance, in einem Unternehmen zu arbeiten, das Innovation und Zusammenarbeit schätzt. Genießen Sie umfassende Gesundheits- und Rentenleistungen sowie großzügige Urlaubsregelungen in dieser spannenden Einstiegsposition.

Benefits

Gesundheitsversicherung ab dem ersten Tag

401(k) Matching

Pensionsplan

Mindestens 20 Tage bezahlter Urlaub

Wellness-Programme

Mentale Gesundheitsunterstützung

Freiwilligenprogramme

Qualifications

• Abschluss eines Bachelorstudiums oder 2 Jahre relevante Berufserfahrung.
• Fähigkeit, Kundenanfragen effektiv zu bearbeiten und zu lösen.

Responsibilities

• Bearbeitung von 1st Party-Property-Claims mit mittlerer Komplexität.
• Durchführung von Schulungen und Entwicklung von Fähigkeiten zur Schadensregulierung.

Skills

Kundenservice

Analytisches Denken

Kommunikationsfähigkeiten

Detailorientierung

Education

High School Diploma oder GED

Bachelor's Degree

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range for this position is a nationwide market range, reflecting salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, skills, education, training, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$48,700.00 - $80,400.00

Target Openings

1

What Is the Opportunity?

Location requirement: This position services Insureds/Agents in and around Greensboro, NC. The candidate must reside in or be willing to relocate to the territory at their own expense.

This is an entry-level position requiring successful completion of training to advance to Claim Professional, Outside Property. It involves developing skills in investigating, evaluating, negotiating, and resolving claims of lesser value and complexity. The role includes handling the full claim lifecycle, maintaining compliance with standards and regulations. The position is based 100% remotely, with a mix of mobile and home-based work.

What Will You Do?

• Complete required training through online, virtual, classroom, and on-the-job methods, which may include travel.
• Handle 1st party property claims of moderate severity and complexity.
• Establish accurate damage scopes for building and contents losses, and utilize estimates for claim resolution.
• Investigate and evaluate relevant facts for coverage, damages, liability, and business interruption.
• Establish claim and expense reserves accurately and timely.
• Determine settlement amounts using various estimation tools and validation methods.
• Negotiate and communicate claim settlements within authority limits.
• Write denial letters, reservations of rights, and other complex correspondence.
• Assess damages, manage damages using cost evaluation tools, and ensure quality standards are met.
• Maintain diary systems and manage claim files for timely resolution.
• Ensure compliance with state regulations where applicable.
• Provide excellent customer service to insureds, agents, and partners.
• Refer claims to specialized units as needed and handle administrative functions.
• Assist with claims across multiple lines as required.
• Attend legal proceedings such as depositions, mediations, and trials as needed.
• Maintain necessary licenses and certifications, including insurance licenses and a valid driver's license.
• Perform physical inspections of properties, including climbing ladders and entering tight spaces, with safety considerations.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree preferred or at least two years of relevant work or customer service experience.
• Ownership attitude and customer-centric approach.
• Intermediate communication skills, attention to detail, and ability to manage high-volume workloads.
• Basic analytical thinking and judgment skills.
• Valid passport preferred.

What Is a Must Have?

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree.
• Valid driver’s license.

What Is in It for You?

• Health insurance from day one for employees and eligible family members.
• Retirement benefits including 401(k) matching and a pension plan.
• Minimum of 20 days paid time off annually plus holidays.
• Wellness programs and mental health support.
• Volunteer and charitable giving programs.

Employment Practices

Travelers is an equal opportunity employer that values diversity and inclusion. Candidates in Colorado are not required to disclose educational dates. For questions about physical requirements, contact us via email. We reserve the right to adjust the level of the position. For more benefits information, visit our benefits page.