Claim Rep Trainee, Outside Property

The Travelers Indemnity Company; Baltimore (MD); Remote; USD 48,000 - 81,000; Full time

Job summary

A leading insurance company is seeking an entry-level claims professional for remote work covering the Baltimore area. The role involves investigating and resolving property claims, ensuring compliance, and providing excellent customer service. Ideal candidates will have a customer-centric approach and relevant educational background. The company offers a competitive salary and comprehensive benefits from day one.

Benefits

Health Insurance

401(k) with company matching

Paid Time Off

Wellness programs

Community engagement opportunities

Qualifications

• Requires a Bachelor’s Degree or two years of related experience.
• Must have a valid driver’s license.

Responsibilities

• Handle 1st party property claims of moderate severity and complexity.
• Investigate and evaluate relevant facts, damages, liabilities, and coverage.
• Provide excellent customer service to insureds, agents, and partners.

Skills

Communication

Analytical Thinking

Attention to Detail

Education

Bachelor’s Degree

High School Diploma or GED

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary will be determined by factors such as the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate; and other employment conditions. Employees are also eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.

Salary Range

$48,700.00 - $80,400.00

Target Openings

2

What Is the Opportunity?

There is also a potential for a $4,000 sign-on bonus! This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. It will cover the Baltimore, MD territory; therefore, you must reside in that area.

This entry-level position requires satisfactory completion of training to advance to Claim Professional, Outside Property. It involves developing skills for investigating, evaluating, negotiating, and resolving claims of lesser value and complexity. Responsibilities include handling the claim lifecycle, maintaining compliance, and completing assessments. A pre-employment online assessment is required, with accommodations available if needed.

What Will You Do?

• Complete required training via online, virtual, classroom, and on-the-job methods, possibly involving travel.
• Handle 1st party property claims of moderate severity and complexity.
• Establish accurate scope of damages and utilize estimates for claims processing.
• Investigate and evaluate relevant facts, damages, liabilities, and coverage.
• Set claim and expense reserves accurately.
• Determine settlement amounts and negotiate within authority limits.
• Write denial letters, reservations, and other complex correspondence.
• Assess damages, manage damages using evaluation tools, and ensure quality standards.
• Maintain claim files, manage inventory, and ensure timely resolution.
• Provide excellent customer service to insureds, agents, and partners.
• Refer claims to specialized units as needed and perform administrative duties.
• Assist with multi-line claim handling as required.
• Attend legal proceedings when necessary.
• Secure and maintain necessary licenses and certifications.
• Physically inspect properties, including climbing ladders safely.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree preferred or at least two years of related experience.
• Ownership attitude and customer-centric approach.
• Intermediate communication skills.
• Attention to detail and ability to manage high-volume workload.
• Basic analytical thinking and judgment skills.
• Valid passport preferred.

What Is a Must Have?

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree.
• Valid driver’s license.

What Is in It for You?

• Health insurance starting from day one.
• 401(k) with company matching and additional savings programs.
• Paid Time Off and holidays.
• Wellness and mental health programs.
• Volunteer and community engagement opportunities.

Employment Practices

Travelers is an equal opportunity employer that values diversity and inclusion. Specific legal requirements may vary by location.

If you have questions about physical requirements, please contact us via email. We reserve the right to adjust the level of the position as needed.

Learn more about our benefits at our benefits page.