Catastrophe Property Adjuster *MULTIPLE REMOTE LOCATIONS*

Erie Insurance; Pittsburgh (Allegheny County); Remote; USD 50,000 - 90,000; Full time

Job summary

Join an innovative company as a Catastrophe Property Adjuster, where you will handle various property claims with independence and expertise. This remote position allows you to work from home while serving clients across multiple states. You will be responsible for assessing damage, managing claims, and ensuring customer satisfaction. With a strong emphasis on career growth and development, this role offers the opportunity to be part of a dynamic team dedicated to providing exceptional service. Enjoy a comprehensive benefits package, including health coverage and a traditional pension plan, while making a meaningful impact in the lives of others.

Benefits

Premier health, prescription, dental, and vision benefits

401(k) with up to 4% contribution match

Paid time off including vacation and parental leave

Tuition reimbursement program for higher education

Company-paid life insurance

Short- and long-term disability insurance

Paid volunteer hours for community service

Career development opportunities

Qualifications

• 5+ years of claims handling experience, including 2 years in property claims.
• Strong technical knowledge of structural damage repair and valuation techniques.

Responsibilities

• Establish immediate contact with policyholders regarding their loss.
• Properly identify and assess damage, determining liability and total claim value.
• Document claim files with all activities and submit final reports for closure.

Skills

Claims Handling

Customer Focus

Decision Quality

Information Management Skills

Structural Damage Repair Knowledge

Education

High School Diploma

Associate in Claims (AIC)

Tools

Estimating Software (Symbility)

Job description

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Catastrophe Property Adjuster *MULTIPLE REMOTE LOCATIONS*

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days, and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits include company-paid basic life insurance; short- and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for community service; and dollar-for-dollar matching of charitable gifts annually.

Position Summary

Exercises independent discretion or judgment in handling all types of catastrophe property claims. Also assists assigned field office when not on catastrophe deployment in handling day-to-day property claims.

• This is a work-from-home position, accepting applications across the entire ERIE Operating Footprint, which includes anyone living within the states of PA, NY, MD/DC, NC, VA, WV, TN, WI, IL, IN, OH, and KY.
• The majority of responsibilities require travel within and outside the assigned territory.
• A company car with paid gas card will be provided.
• Opportunity for bonuses and career growth with an award-winning company!

Exercises independent discretion or judgment in handling all types of catastrophe property claims. Also assists assigned field office when not on catastrophe deployment in handling day-to-day property claims.

Duties and Responsibilities

Establishes immediate contact with Policyholders regarding their loss, driving to the site of damage within the assigned territory or other locations if required.

Sets and manages adequate reserves within designated authority.

Properly identifies and assesses damage. Determines liability and the total value of the claim.

Prepares a proper estimate related to the identified damages and obtains an agreed scope of work and cost of repair with contractors and/or Policyholders.

Properly documents claim files with all activities and submits final reports for closure.

Decides on payment or declines it, issuing checks as necessary. Negotiates claims with attorneys when needed.

Assigns and supervises handling of property losses by independent adjusters when necessary. Advises claims adjusters on claim handling.

Attends industry-related training to stay current on legal developments and ensure compliance with applicable laws and regulations.

Assists assigned field offices as needed when not on Catastrophe Duty; brings claims to conclusion.

Maintains operational readiness of the Sprinter Van attached to the office where the CAT adjuster is based.

The first five duties are essential to the job, representing core functions necessary for role fulfillment.

Values Diversity

Nimble Learning

Self-Development

Information Management Skills

Customer Focus

Job-Specific Knowledge

Ensures Accountability

Decision Quality

Qualifications

High school diploma or equivalent required. At least five years of claims handling experience, including two years in property claims, required. Strong technical knowledge of structural damage repair and valuation techniques or equivalent required.

Completion of the Associate in Claims (AIC) program preferred. Proficiency with estimating software (preferably Symbility) or equivalent preferred. Appropriate state license required. Valid driver’s license and a clean driving record are mandatory. Incumbent must reside within the assigned territory unless approved for relocation. The role involves being part of the Catastrophe Team as a first responder, with frequent short-notice travel for extended periods.

Physical Requirements

Ability to move over 50 lbs using lifting aids; Often (20-50%)

Driving; Frequent (50-80%)

Pushing/Pulling/moving objects or equipment with wheels; Occasional (<20%)

Manual keying/data entry/computer use; Often (20-50%)

Climbing/access to heights; Moderate (30-40%)