Outside Property Claim Rep Trainee

The Travelers Indemnity Company; Fayetteville (AR); Remote; USD 48,000 - 81,000; Full time

Job summary

A leading company in property casualty insurance is seeking an entry-level claims professional to investigate and resolve property claims. This fully remote role requires strong customer service skills and attention to detail, with comprehensive training provided. Enjoy a competitive salary, health insurance from day one, and generous paid time off.

Benefits

Health Insurance

401(k) with Company Match

Student Loan Repayment Programs

Pension Plan

20 Days Paid Time Off

Wellness Programs

Volunteer Opportunities

Qualifications

• Bachelor’s Degree preferred or at least two years of related experience.
• High School Diploma or GED plus one year of customer service experience.

Responsibilities

• Investigate, evaluate, negotiate, and resolve claims of lesser value and complexity.
• Negotiate claim settlements and maintain compliance with standards and regulations.
• Provide excellent customer service and manage claim files.

Skills

Customer Service

Communication

Attention to Detail

Analytical Skills

Education

Bachelor’s Degree

High School Diploma or GED

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range for this position is a nationwide market range and varies based on factors such as role scope, location, skills, education, and experience. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$48,700.00 - $80,400.00

Target Openings

1

What Is the Opportunity?

This is an entry-level position requiring successful completion of training to advance to Claim Professional, Outside Property. The role involves investigating, evaluating, negotiating, and resolving claims of lesser value and complexity, ensuring quality claim handling throughout the process. The position is fully remote, servicing Insureds/Agents in Northwest AR and Little Rock, AR.

What Will You Do?

• Complete required training through online, virtual, classroom, and on-the-job methods, possibly involving travel.
• Handle 1st party property claims of moderate severity and complexity.
• Establish accurate damage scopes, utilize innovative technologies, investigate facts, determine coverage, and establish reserves.
• Negotiate claim settlements, communicate decisions, and maintain compliance with standards and regulations.
• Provide excellent customer service, manage claim files, and perform administrative duties.
• Identify claims requiring special investigation or subrogation, and escalate as needed.
• Attend legal proceedings when necessary, and maintain required licenses.
• Perform physical inspections, including climbing ladders safely.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree preferred or at least two years of related experience.
• Strong ownership attitude and customer focus.
• Intermediate communication skills, attention to detail, and ability to manage high-volume, fast-paced work.
• Basic analytical and decision-making skills.
• Valid passport and driver’s license preferred.

What Is a Must Have?

• High School Diploma or GED plus one year of customer service experience, or a Bachelor’s Degree.
• Valid driver’s license.

What Is in It for You?

• Health insurance from day one, including coverage for eligible family members.
• 401(k) with company match, student loan repayment programs, pension plan.
• Minimum of 20 days paid time off, 9 holidays, wellness programs, and volunteer opportunities.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment. Candidates in Colorado are not required to disclose educational dates. For questions about physical requirements, contact us via email. We may fill this position at a level above or below the posted level. For more information on benefits, visit our benefits page.