Outreach Worker-DCF

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

We Hire for HEART!

Job summary

Behavioral Health Network is seeking an Outreach Worker to provide strength-based support to children and families in community settings. You will teach social skills, coordinate transportation, and work with clinical staff to ensure coordinated care.

The role requires a high school diploma, with a bachelor’s degree preferred, and a valid driver’s license. You’ll join a mission-driven team with a focus on compassionate, accessible behavioral health services.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• Valid driver’s license and reliable vehicle required.
• Strong verbal and written communication.
• Experience with children and families preferred.
• Lived experience with mental illness or disabilities preferred.

Responsibilities

• Provide strength-based, one-to-one activities to identified child or youth.
• Teach social skills and anger management to youth.
• Provide transportation to address care coordination needs.
• Support families in accessing crisis intervention services.
• Collaborate with clinical staff to coordinate care.
• Document daily interactions related to treatment goals.

Skills

Verbal communication

Written communication

Community-based service

Diversity awareness

Driver's license

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

• Pay or shift range: $22.50 USD to $24.60 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Behavioral Health
• Full-Time
• Requisition #: OUTRE004160

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Outreach Worker to join our team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What You Will Do:

• Offers structured one-to-one strength-based and resiliency building activities to the identified child or youth. Services are provided in natural community-based settings.
• Teaches social skills, anger management, and other related skills to youth.
• Provides transportation as needed to address care coordination and treatment needs.
• Supports family in accessing crisis intervention services as needed.
• Closely collaborates with program clinical staff to ensure excellent coordination of care.
• Participates in multidisciplinary team meetings and also works with all behavioral health providers involved with the child in order to support the goals of the service.
• Coaches and supports the youth in expressing him/herself in these planning meetings.
• Provides daily documentation of interactions with the identified individual served specific to the goal area identified in the treatment plan.

Who You Are:

As an Outreach Worker, you will play a pivotal role in helping children and families achieve their goals and stabilize their lives. You’ll work in natural community settings, offering strength-based support and guiding youth in building essential life skills, like social skills and anger management. From providing transportation to facilitating access to crisis intervention services, your compassionate efforts will ensure families get the help they need, when they need it most.

Collaboration is key! You’ll work closely with clinical staff, participate in multidisciplinary team meetings, and support youth in expressing their voices during planning sessions. Your role will help bridge the gap between the challenges families face and the resources they need, all while making a real, tangible impact in the community.

• High School Diploma required. Bachelor’s Degree in the human service field, or in absence of Bachelor’s Degree five years related experience working with children and families required.
• Individuals with lived experience in supporting a family member with mental illness or disabilities or with personal lived experience preferred.
• Strong verbal and written communication skills.
• Ability to create and implement strategies to facilitate achievement of agreed upon goals.
• Valid driver’s license and reliable vehicle for all working hours required.
• Demonstrates willingness and ability to work with client populations from diverse cultural and socioeconomic backgrounds.
• Demonstrates working knowledge of community resources and how to help clients access them.
• Demonstrates ability to provide community-based service.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values: Humanity, Empowerment, Accountability, Respect, and Teamwork guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay: Min $22.50 - Mid $24.60

Shift: Monday - Friday 8:00am - 5:00pm (with the flexibility to work until 8pm based on the needs of the families)

Qualifications

Education

Required

High School Diploma/GED or better.

Preferred

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.