Outreach Worker-DCF

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 31,000 - 34,000; Full time

Job summary

Behavioral Health Network (BHN) is seeking an Outreach Worker to support children and families in community settings, offering strength-based guidance and helping youth develop essential life skills. You will collaborate with clinical staff to coordinate care and participate in multidisciplinary teams, ensuring that planning is inclusive and responsive to each family’s needs.

You will drive transportation and engagement efforts, document progress daily, and contribute to crisis intervention

Qualifications

• High School Diploma required; Bachelor’s Degree in the human service field, or in absence of Bachelor’s Degree five years related experience working with children and families.
• Individuals with lived experience in supporting a family member with mental illness or disabilities or with personal lived experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Offers structured one-to-one strength-based and resiliency building activities to the identified child or youth in community settings.
• Teaches social skills, anger management, and other related skills to youth.
• Provides transportation as needed to address care coordination and treatment needs.
• Supports family in accessing crisis intervention services as needed.
• Closely collaborates with program clinical staff to ensure coordination of care.
• Participates in multidisciplinary team meetings and collaborates with all behavioral health providers involved with the child to support goals of the service.
• Coaches and supports the youth in expressing themselves in planning meetings.
• Provides daily documentation of interactions with the identified individual served, specific to the treatment plan.

Skills

Communication

Driver's license

Community resources knowledge

Education

Bachelor’s Degree in human services

Five years related experience

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Outreach Worker to join our team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What You Will Do

• Offers structured one-to-one strength-based and resiliency building activities to the identified child or youth. Services are provided in natural community-based settings.
• Teaches social skills, anger management, and other related skills to youth.
• Provides transportation as needed to address care coordination and treatment needs.
• Supports family in accessing crisis intervention services as needed.
• Closely collaborates with program clinical staff to ensure excellent coordination of care.
• Participates in multidisciplinary team meetings and also works with all behavioral health providers involved with the child in order to support the goals of the service.
• Coaches and supports the youth in expressing him/herself in these planning meetings.
• Provides daily documentation of interactions with the identified individual served specific to the goal area identified in the treatment plan.

Who You Are

As an Outreach Worker, you will play a pivotal role in helping children and families achieve their goals and stabilize their lives. You’ll work in natural community settings, offering strength-based support and guiding youth in building essential life skills, like social skills and anger management. From providing transportation to facilitating access to crisis intervention services, your compassionate efforts will ensure families get the help they need, when they need it most. Collaboration is key! You’ll work closely with clinical staff, participate in multidisciplinary team meetings, and support youth in expressing their voices during planning sessions. Your role will help bridge the gap between the challenges families face and the resources they need, all while making a real, tangible impact in the community.

• High School Diploma required. Bachelor’s Degree in the human service field, or in absence of Bachelor’s Degree five years related experience working with children and families required.
• Individuals with lived experience in supporting a family member with mental illness or disabilities or with personal lived experience preferred.
• Strong verbal and written communication skills.
• Ability to create and implement strategies to facilitate achievement of agreed upon goals.
• Valid driver’s license and reliable vehicle for all working hours required.
• Demonstrates willingness and ability to work with client populations from diverse cultural and socioeconomic backgrounds.
• Demonstrates working knowledge of community resources and how to help clients access them.
• Demonstrates ability to provide community-based service.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay: Min $22.50 - Mid $24.60

Shift: Monday - Friday 8:00am - 5:00pm (with the flexibility to work until 8pm based on the needs of the families)