Outreach Counselor

Behavioral Health Network, Inc.; Somerville (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Generous PTO

403(b) plan

Educational assistance

Medical coverage

Dental coverage

Vision coverage

Employee assistance programs

Job summary

Behavioral Health Network, Inc. is seeking individuals to provide direct, community-based support for people navigating substance use and mental health recovery. The role centers on resource access, care coordination, and helping clients build independent living skills.

As the primary contact on caseloads, you will collaborate with clinicians and community partners to ensure needs are met and recovery goals are pursued, including transportation to appointments and service access.

Qualifications

• Requires high school diploma or GED.
• Strong understanding of addiction and recovery.
• 1–2 years of work experience in behavioral health or related human services.
• Valid driver’s license required.
• Vehicle for use during all working hours.

Responsibilities

• Provides direct, community-based support to individuals with substance use and mental health needs, helping them access resources and work toward recovery goals.
• Provides care management support to promote improved health, independence, and self-sufficiency.
• Acts as the primary point of contact for all individuals on caseload, ensuring needs are met.
• Includes coordination with primary care physicians, nurses, mental health and substance use providers, and natural supports with written consent.
• Transports individuals to appointments and to access resources needed for success in recovery.
• Demonstrates knowledge of community services to help individuals access health insurance, housing, food assistance, and other supports.

Skills

Community-based support

Care coordination

Resource navigation

Education

High School Diploma or GED

Job description

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provides direct, community-based support to individuals with substance abuse and mental health needs, helping them access resources, build independent living skills, and work toward their personal recovery goals.
• Provides care management support to individuals that promotes improved health, independence, and self-sufficiency.
• Acts as primary "point of contact" for all individuals served on caseload, ensuring their needs are met.
• Includes all appropriate people in the individual's care including primary care physician, nurses, mental health and substance use providers, and natural supports as identified by the member, with their written consent.
• Transports individuals to appointments and to obtain resources need to be successful in recovery journey.
• Demonstrates working knowledge of community services and how to help individuals access them including health insurance, food and nutritional assistance, housing placement and stabilization, financial assistance, utility assistance, educational/vocational supports and legal assistance.

Who You Are:

• High School Diploma or GED required.
• Strong understanding of addiction and recovery required.
• 1-2 years of work experience in a related behavioral health, substance use, and/or related human services field is required.
• Valid driver's license required.
• Vehicle for use during all working hours (registered and insured).

PAY RANGE: $24 - $27 per hour based upon experience

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another.

If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.