Outreach Worker

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Retirement match

Paid time off & holidays

Mileage reimbursement

Career advancement opportunities

Ongoing training & supervision

Job summary

Behavioral Health Network (BHN) is seeking an Outreach Worker for the Community Wraparound program in Western Massachusetts. The role focuses on hands-on, community-based support to empower children and families to build life skills and access resources.

You will deliver structured activities, teach social and emotional skills, provide transportation, and coordinate with clinical staff to align with treatment plans.

Qualifications

• High School Diploma required; a 2- or 4-year degree in Human Services preferred.
• In lieu of a degree, 5 years of experience working with children and families.
• 2+ years of experience supporting children with emotional or behavioral health needs preferred.
• Individuals with lived experience as caregivers or peers strongly encouraged to apply.

Responsibilities

• Deliver structured one-to-one, strength-based activities with children and youth in community settings.
• Teach skills such as social interaction, anger management, and emotional regulation.
• Provide transportation as needed to help youth and families access care and supports.
• Support families in accessing crisis intervention services when necessary.
• Collaborate with clinical staff and participate in multidisciplinary team meetings.
• Encourage youth to voice their needs and goals during treatment planning.
• Document services accurately and in a timely manner, aligning with treatment plans.

Skills

Communication

Mentoring

Problem-solving

Community resources

Education

High School Diploma

Associate's or Bachelor's in Human Services preferred

Job description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. BHN is currently seeking an Outreach Worker to join our Community Wraparound (IHBTC) program.

What We Offer

• Comprehensive benefits including health, dental, vision, and retirement match
• Generous paid time off and holidays
• Mileage reimbursement for community-based travel
• Career advancement opportunities with one in three positions filled internally
• Ongoing training, supervision, and professional development
• A collaborative and mission-driven environment
• Recognition as both a Certified Great Place to Work and one of Massachusetts' Top 10 Employers

What You'll Do

As an Outreach Worker, you will provide hands-on, community-based support for children and families, empowering them to build life skills, access resources, and reach their goals.

• Deliver structured one-to-one, strength-based activities with children and youth in community settings
• Teach skills such as social interaction, anger management, and emotional regulation
• Provide transportation as needed to help youth and families access care and supports
• Support families in accessing crisis intervention services when necessary
• Collaborate with clinical staff and participate in multidisciplinary team meetings
• Encourage youth to voice their needs and goals during treatment planning
• Document services accurately and in a timely manner, ensuring alignment with treatment plans

Who You Are

• High School Diploma required; Bachelor's of Associate's degree in Human Services preferred
• In lieu of a degree, 5 years of experience working with children and families required
• 2+ years of experience supporting children with emotional or behavioral health needs preferred
• Individuals with lived experience as caregivers or peers strongly encouraged to apply
• Strong communication, mentoring, and problem-solving skills
• Knowledge of community resources and ability to help families access them
• Cultural competence and ability to work with diverse populations
• Valid Massachusetts driver's license and reliable vehicle required

We Hire for Purpose!

Since 1938, BHN has been dedicated to delivering high-quality, affordable, and culturally responsive behavioral health services across Western Massachusetts. We support our employees with the same compassion and respect that we extend to the individuals and families we serve.

Pay $21.50 per hour