Therapeutic Training and Support Worker

Behavioral Health Network, Inc (BHN); Westfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical coverage

Dental coverage

Vision coverage

Employee assistance programs

Job summary

Behavioral Health Network (BHN) is seeking a Therapeutic Training & Support Worker to join our In-Home Therapy team serving children, adolescents, and families in Western Massachusetts. You will deliver home- and community-based services, support skill-building, and coordinate care with therapists and schools.

The ideal candidate has an Associate’s or Bachelor’s in a Human Services field, 1 year of experience, strong communication, and a valid driver's license.

Qualifications

• Associate’s or Bachelor’s Degree in a Human Services-related field is required.
• At least 1 year of human services experience is required (2 years if Associate’s level).
• Knowledge of mental illness, behavioral modification, and coping techniques.
• Experience providing parenting education and working with children and families is required.
• Familiarity with child-serving systems and community resources.
• Demonstrates cultural competence and ability to work with diverse populations.
• Strong written, organizational, and communication skills.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Deliver therapeutic training and support services in home, school, and community.
• Support youth and families in practicing skills learned in therapy sessions.
• Assist with care coordination by collaborating with therapists, schools, and community providers.
• Help families access resources, services, and supports.
• Provide psychoeducation to caregivers on behavioral health diagnoses and coping skills.
• Ensure timely and accurate documentation including progress notes and treatment plans.
• Participate in team meetings, supervision, and treatment planning.

Skills

Communication skills

Organizational skills

Written communication

Education

Associate’s or Bachelor’s Degree in a Human Services-related field

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Therapeutic Training and Support Worker to join our In-Home Therapy (IHT) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

Pay: $21.50 - $23 per hour

What You’ll Do

As a Therapeutic Training & Support Worker, you will provide high-quality, community-based services to children, adolescents, and transitional age youth with Serious Emotional Disturbance (SED) and their families. You’ll assist families in strengthening skills, promoting stability, and coordinating care across providers.

• Deliver therapeutic training and support services in the home, school, and community
• Support youth and families in practicing skills learned in therapy sessions
• Assist with care coordination by collaborating with therapists, schools, and community providers
• Help families build connections to resources, services, and supports
• Provide psychoeducation to caregivers on behavioral health diagnoses, coping skills, and family dynamics
• Ensure timely and accurate documentation including progress notes and treatment plans
• Participate in team meetings, supervision, and treatment planning

Who You Are

• Associate’s or Bachelor’s Degree in a Human Services-related field required
• At least 1 year of human services experience required (2 years if Associate’s level)
• Knowledge of mental illness diagnoses, behavioral modification, and coping techniques
• Experience providing parenting education and working with children and families required
• Familiarity with child-serving systems and community resources
• Cultural competence and ability to work with diverse populations
• Strong written, organizational, and communication skills
• Valid driver’s license and reliable transportation required

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

If you’re ready to make a meaningful impact by helping families and youth build skills and strengthen relationships, we’d love to hear from you!