Family Partner

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) / 403(b) plan

Mileage reimbursement

Professional development

Job summary

Behavioral Health Network (BHN) is seeking a Family Partner to join the Intensive Care Coordination team to support parents and caregivers of youth with behavioral health needs. This role uses lived experience to help families navigate systems, build resilience, and identify strengths.

The position requires bilingual English/Spanish, a HS diploma (or equivalent) and 1–2 years of relevant experience; a driver’s license and vehicle are preferred.

Qualifications

• Bilingual- fluent in English and Spanish.
• Personal experience as a caregiver of a youth with behavioral health needs.
• Strong communication, organization, and interpersonal skills.
• Comfortable using electronic systems and documentation tools.

Responsibilities

• Provide peer support to parents and caregivers.
• Help families identify strengths and develop strategies to meet care plan goals.
• Educate families on navigating child-serving systems such as DCF, DMH, education, and behavioral health.
• Empower families by linking them to peer networks and support groups.
• Connect families with both formal and community-based resources.
• Foster a culturally responsive and inclusive environment.
• Maintain accurate and timely documentation.
• Collaborate with care teams and attend family planning meetings.
• Actively engage in supervision and ongoing training.

Skills

Bilingual English/Spanish

Caregiver experience

Strong communication

Education

High School diploma/GED

Associate degree

Bachelor's degree

Job description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We’re proud to be a mission-driven, values-based organization—and a Certified Great Place to Work. BHN is currently seeking a Family Partner to join our Intensive Care Coordination (ICC) team to support parents and caregivers of youth with behavioral health needs.

What We Offer

• Supportive and collaborative work environment
• Extensive training in Wraparound principles and peer support models
• Opportunities for personal growth and professional development
• Generous PTO and paid holidays
• Health, dental, and vision insurance
• 403(b) retirement plan
• Mileage reimbursement
• Flexible scheduling to promote work/life balance

Key Responsibilities

As a Family Partner, you’ll use your lived experience as a parent or caregiver of a child with behavioral health needs to support other families in navigating systems and building resilience.

• Provide peer support to parents and caregivers
• Help families identify strengths and develop strategies to meet care plan goals
• Educate families on navigating child-serving systems such as DCF, DMH, education, and behavioral health
• Empower families by linking them to peer networks and support groups
• Connect families with both formal and community-based resources
• Foster a culturally responsive and inclusive environment
• Maintain accurate and timely documentation
• Collaborate with care teams and attend family planning meetings
• Actively engage in supervision and ongoing training

Who You Are

• Bilingual- fluent in english and spanish
• You have personal experience as a caregiver of a youth with special or behavioral health needs
• You have a High School diploma/GED and at least 2 years of experience working with children/adolescents/transition-age youth
  • OR an Associate’s Degree and 1 year of relevant experience
  • OR a Bachelor’s Degree and 1 year of relevant experience
• You are knowledgeable about navigating child and family-serving systems
• You have strong communication, organization, and interpersonal skills
• You are comfortable using electronic systems and documentation tools
• You are culturally responsive and value diverse lived experiences
• You have a valid driver’s license and access to a reliable vehicle

About BHN

Since 1938, BHN has been a regional leader in behavioral health, serving individuals of all ages across Western Massachusetts. Our programs help people live full and meaningful lives through recovery-oriented, trauma-informed, and culturally responsive care.

Pay $22.00- $24.60