Outreach Supervisor

Management & Training Corporation; Waimanalo (HI); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Prescription drug coverage

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Professional development assistance

Career advancement opportunities

Job summary

Management & Training Corporation (MTC) in Hawaii is seeking a results-driven outreach operations manager to oversee service standards, improve customer experience, and drive efficiency across center programs.

You will lead outreach teams, establish metrics, coordinate with partners and stakeholders, and help recruit and onboard staff across multiple Job Corps locations.

Qualifications

• Bachelor's degree in Business, Human Resources, communications, marketing or related field.
• Four years’ management or equivalent experience; multi-disciplinary service center process experience preferred.
• Strong verbal and written communication and project management skills.

Responsibilities

• Oversee all outreach leadership and support their teams’ outreach goals.
• Ensure outreach teams recruit eligible and interested job corps students.
• Establish performance metrics and maintain linkage partner communications.
• Coordinate with center leadership to ensure contract compliance, audits, and assessments.
• Stay current with center statistics and coordinate with centers to resolve issues.

Skills

Verbal communication

Written communication

Project management

Education

Bachelor's degree in Business, Human Resources, communications, marketing or related field

Four years’ management or equivalent experience

Tools

Oracle Fusion

Applicant Tracking System

Ticketing software

Job description

Job Description

Wage - $60,500 annually

Schedule – Full Time, 8hr shifts, Monday – Friday

Our Staff Also Enjoy These Benefits

• Health, dental, vision, prescription drug and life insurance


• Short & long-term disability


• 401(k) retirement plan


• Paid time off and paid holidays


• Professional development assistance


• Career advancement opportunities

MTC is proud to operate the Hawaii Job Corps Center in Waimanalo, HI where our staff provide quality services to our local youth. We value our professional and caring employees who are dedicated to improving people’s lives and we want YOU to join our team!

What you will be doing:

You'll be responsible for managing service provided to enhance the customer experience, operational discipline and company-wide areas of scalability and efficiency, performance improvement and service enhancement and in compliance with government and management directives.

Essential Functions

• Oversee all MTC outreach leadership and support them in their team’s outreach efforts and goals.


• Ensure each outreach team is equipped to and effectively recruits eligible and interested job corps students.


• Establish outreach performance metrics and benchmarks for each team, to include maintaining linkage partner communication and relations, generating new linkage partnerships, documenting all communication and follow-up, projecting linkage partner meeting and events 4 weeks in advance, and hitting goals regarding leads generated and converted.


• Utilize, implement and monitor use of the MTC Outreach App to assess outreach performance metrics and benchmarks.


• Communicate successes and needs with Director of Shared Services and work in tandem with Manager of Enrollment, Student Recruiting to maintain continuity of Outreach & Admissions.


• Assist in the selection, onboarding, training and development, performance management, retention, and succession of the Student Recruiting Outreach Team.


• Stay current with center statistics and maintain continuous contact with the centers to coordinate efforts, discuss problems and develop resolutions.


• Coordinate with MTC Job Corps Centers, MTC leadership, and DOL personnel to ensure efficient operations including contract compliance, audits, and assessments.

Education And Experience Requirements

• Bachelor's degree in Business, Human Resources, communications, marketing or related field. Four years’ management or equivalent experience; one year experience in a multi-disciplinary service center process model is preferred.


• Preferred experience with Oracle Fusion, applicant tracking system, and ticketing software solution. Demonstrated ability to recruit for broad and deep range of positions for multiple locations. Must be willing and able to travel.


• Must have excellent verbal and written communication skills, and project management skills.


• Valid driver's license in the state of employment with an acceptable driving record.

Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through [e-mail] or 801-693-2888.