Outreach Program Manager: Lead Teams to Independence

CHD Brand; West Springfield (MA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Paid holidays

Job summary

Center for Human Development (CHD) Care seeks an Outreach Program Manager to lead teams supporting adults with developmental disabilities living independently in the community. You will supervise staff, assist with assessments and service planning, and ensure access to medical, behavioral, and community supports.

Join CHD Care to promote independence, dignity, and inclusive services, while coordinating with families, DDS, and providers in a fast-paced setting.

Qualifications

• Bachelor's degree in Human Services or a related field preferred.
• Experience in developmental disabilities, behavioral health, human services, or a related field.
• Prior supervisory or leadership experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to build relationships with participants, families, community partners, and staff.
• Valid driver's license and reliable transportation.
• Ability to successfully complete required background and driving record checks.

Responsibilities

• Providing leadership, coaching, training, and supervision to Outreach staff.
• Supporting participant assessments, service planning, and goal development.
• Ensuring individuals receive appropriate medical, behavioral, and community-based supports.
• Promoting skill development, independence, self-advocacy, and community inclusion.
• Managing staff schedules and service delivery coverage.
• Monitoring documentation, compliance, billing, and program quality standards.
• Building collaborative partnerships with families, DDS, healthcare providers, and community resources.
• Participating in after-hours on-call support as part of a leadership team rotation.
• Responding to participant and staffing needs in a fast-paced, dynamic environment.

Skills

Leadership

Supervision

Communication

Organizational skills

Problem-solving

Relationship building

Education

Bachelor's degree in Human Services

Job description

Center for Human Development (CHD) Care seeks an Outreach Program Manager to lead teams supporting adults with developmental disabilities living independently in the community. You will supervise staff, assist with assessments and service planning, and ensure access to medical, behavioral, and community supports.

Join CHD Care to promote independence, dignity, and inclusive services, while coordinating with families, DDS, and providers in a fast-paced setting.