Residential Program Manager

CHD Brand; West Springfield (MA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vacation time

Paid holidays

Job summary

Center for Human Development (CHD) Meadows Homes is seeking a dynamic Residential Program Manager to provide leadership, supervision, and operational oversight of 4–5 residential homes supporting adults with intellectual and developmental disabilities.

The position supervises House Supervisors and more than 50 direct care staff, collaborates with DDS and internal teams, manages budgets, and ensures health, safety, and person-centered supports.

Qualifications

• Minimum of 3-5 years of supervisory experience.
• Experience supporting individuals with intellectual and developmental disabilities.
• Strong written and verbal communication skills.
• Strong organizational and leadership skills.
• Demonstrated computer proficiency.
• Valid driver's license and reliable transportation.

Responsibilities

• Supervise House Supervisors across 4-5 residential homes.
• Provide leadership and oversight to 50+ direct care staff.
• Ensure compliance with DDS, CARF, CHD, and other regulatory requirements.
• Oversee operational budgets and fiscal responsibilities.
• Support ISP development, implementation, and monitoring.
• Ensure quality health, safety, and clinical supports.
• Coordinate staffing, training, and personnel management.
• Participate in an on-call management rotation and provide after-hours leadership support as needed.
• Partner with Nursing, Clinical, HR, Recruitment, Compliance, and Quality departments to support program success.
• Serve as an active member of the Meadows leadership team.

Skills

Supervisory leadership

Staff supervision

Communication

Leadership

Computer skills

Education

Bachelor's degree

Job description

CHD Meadows Homes is seeking a dynamic Residential Program Manager to provide leadership, supervision, and operational oversight of 4-5 residential homes supporting adults with intellectual and developmental disabilities. The Program Manager is responsible for supervising House Supervisors and providing oversight to more than 50 direct care staff. On-call responsibilities Monday – Friday and rotating weekends.

This leadership position oversees all aspects of residential operations, including staffing, quality assurance, regulatory compliance, health and safety practices, person-centered supports, ISP implementation, budget management, staff development, and program performance. The Program Manager works collaboratively with individuals served, families, DDS, and internal support departments to ensure high-quality services and positive outcomes. The position serves as a key member of the Meadows leadership team and supports the organization's mission, values, and commitment to excellence in service delivery.

Job Duties:

• Supervise House Supervisors across 4-5 residential homes.
• Provide leadership and oversight to 50+ direct care staff.
• Ensure compliance with DDS, CARF, CHD, and other regulatory requirements.
• Oversee operational budgets and fiscal responsibilities.
• Support ISP development, implementation, and monitoring.
• Ensure quality health, safety, and clinical supports.
• Coordinate staffing, training, and personnel management.
• Participate in an on-call management rotation and provide after-hours leadership support as needed.
• Partner with Nursing, Clinical, HR, Recruitment, Compliance, and Quality departments to support program success.
• Serve as an active member of the Meadows leadership team.

Requirements:

• Bachelor's Degree preferred
• Minimum of 3-5 years of supervisory experience
• Experience supporting individuals with intellectual and developmental disabilities
• Strong written and verbal communication skills
• Strong organizational and leadership skills
• Demonstrated computer proficiency
• Valid driver's license and reliable transportation

Take advantage of a competitive compensation of $60,000 annually. As well as a phenomenal benefit package that includes, Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few.

• Dental, Health and Life insurance.
• Paid time off, earned vacation time and paid holidays just to name a few.

At Center for Human Development (CHD) Care Finds a way:

The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences, inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.