Outreach and Intake Support Specialist

Iowa State University - College of Design; Chattanooga (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental benefits

Retirement benefits

Generous paid time off

Job summary

Iowa State University’s Academic Success Center seeks an Outreach and Intake Support Specialist to connect students with academic resources and support programs. You will support Success Navigator, Academic Skills workshops, accountability groups, and related operations from Ames, IA.

The role involves coordinating outreach activities, building partnerships across campus, delivering engaging trainings, and maintaining records to improve student engagement and success.

Qualifications

• Bachelor’s degree required.
• Experience delivering presentations, workshops, or trainings to students or stakeholders.
• Experience using data management/reporting tools (e.g., Smartsheet).
• Experience planning and promoting events or campus initiatives.
• Experience creating marketing/educational materials using design software like Adobe Creative Suite or Canva.

Responsibilities

• Coordinate and implement outreach initiatives connecting students with support programs.
• Build collaborative relationships with campus departments and student organizations.
• Plan and deliver presentations, workshops, and trainings for students and stakeholders.
• Represent the organization at campus events and outreach activities.
• Create and distribute marketing materials to support programs and events.

Skills

Educational setting experience

Presentations / trainings

Data management tools

Event planning

Marketing materials (Adobe Canva)

Education

Bachelor's degree

Tools

Smartsheet

Adobe Creative Suite

Canva

Job description

Position Title: Outreach and Intake Support Specialist

Job Group: Professional & Scientific

Required Minimum Qualifications: Bachelor’s degree

Summary of Duties and Responsibilities:

Do you enjoy building meaningful connections with students and helping them navigate available resources and opportunities? Are you seeking an opportunity to make a direct and lasting impact on student engagement, retention, and success? If so, the Academic Success Center at Iowa State University is seeking applicants for an Outreach and Intake Support Specialist! This position will be classified as a Student Services Specialist I. The Outreach and Intake Support Specialist will support Success Navigator, Academic Skills workshops, Accountability Groups, and other areas as needed within the Academic Success Center.

What You’ll Do

• Coordinate and implement outreach initiatives that connect students with academic support programs, services, and resources.
• Build and maintain collaborative relationships with campus departments, student organizations, and other partners to increase student engagement.
• Plan, coordinate, and deliver presentations, workshops, and training sessions for students and campus stakeholders.
• Represent the organization at campus events, resource fairs, and outreach activities.
• Create and distribute marketing and promotional materials to support programs, services, and events.
• Maintain social media communications and create content that increases awareness of available resources and opportunities.
• Coordinate workshop requests, scheduling, and related administrative processes.
• Support technology and operational processes that enhance service delivery and student engagement efforts.
• Coordinate communications, enrollment activities, and participant outreach for student support programs and groups.
• Participate in staff meetings and collaborate with colleagues to coordinate services, events, and initiatives.
• Provide individualized guidance and support to students, helping connect them with appropriate resources and services.
• Track and maintain records related to outreach activities, workshops, and program participation.
• Assist with special projects and perform other duties as assigned.

Preferred Qualifications

• Experience working in an educational setting; ideally in a learning center or academic support center environment.
• Experience delivering presentations, workshops, training sessions, or educational programs to students and other stakeholders.
• Experience utilizing databases, Smartsheet, or similar data management and reporting tools.
• Experience planning, coordinating, and promoting events, programs, or campus-wide initiatives.
• Experience creating marketing, promotional, and educational materials using design software such as Adobe Creative Suite, Canva, or similar platforms.

About Academic Success Center

The Academic Success Center empowers students to seek academic support and collaborate with our trained peer leaders to promote impactful learning and community for all.

We offer a variety of services through our office, including tutoring, Supplemental Instruction (SI), writing and communication consultations, academic skills coaching, and accountability groups.

While these services are based in our office, we proudly partner with academic departments and support units across campus to expand access to student support.

Our peer educators are certified through the College Reading and Learning Association (CRLA) Level 1, and our Supplemental Instruction program holds international accreditation, a reflection of our commitment to student development and high-impact learning experiences for all.

Benefits

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Eligibility and Compliance

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [e-mail] or call [phone] or Toll-Free: [phone].

Location

Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community.

Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.

Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.

Work Details

Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS805