Customer Service & Employment Outcomes Coordinator

Iowa State University; Ames (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits

Onsite childcare (Ames, IA)

Retirement benefits

Job summary

Iowa State University in Ames, IA, is seeking a Customer Service & Employment Outcomes Coordinator (Administrative Assistant II) to provide exceptional service to students, faculty, staff, employers, and visitors. The role collects employment outcomes and oversees three student assistants.

The ideal candidate will have a high school diploma with 3 years of related experience, strong communication, and proficiency in Excel and data management platforms.

Qualifications

• High school diploma or equivalent with 3 years related experience.
• Experience delivering exceptional customer service in higher education or customer-facing environments.
• Proficiency with Microsoft Excel and CRM/database systems.
• Experience hiring, training, supervising, evaluating and celebrating employees.
• Strong communication and data collection/analysis skills.

Responsibilities

• Serve as the first point of contact for visitors to the Business Career Services office.
• Greet students and provide hospitality to external partners during recruitment events and on-campus interviews.
• Interact with customers by answering the main phone line and manage the email inbox for general inquiries.
• Collect employment outcomes at graduation, 3-months and 6-months after graduation for three graduating classes per year (~1,000 graduates).
• Communicate with graduates by phone, text, and email, aiming for a high knowledge rate.
• Utilize 12twenty data management platform and Excel to record, cleanse, and analyze data.
• Submit data to accrediting bodies such as AACSB and provide specialized data analyses to colleagues.
• Hire, train, supervise, evaluate and celebrate ~3 student Career Services Assistants.
• Oversee office needs including processing checks, inventorying supplies, and sorting mail.
• Plan meetings, reserve rooms, and order meals for team members.
• Maintain relationships with vendors with contractual ties to the office.
• Support team with special projects, classroom programming, and event coordination.

Skills

Customer service

Data analysis

Excel

Communication

Teamwork

Supervising staff

Education

High school diploma or equivalent

Tools

12twenty

CRM/database systems

Job description

Position Title: Customer Service & Employment Outcomes Coordinator

Job Group: Professional & Scientific

Required Minimum Qualifications: High school diploma or equivalent and 3 years of related experience

Job Description

The Ivy College of Business Career Services Office is seeking an Customer Service & Employment Outcomes Coordinator (Administrative Assistant II) to provide customer service and data analysis in a fast-paced, student-centered environment. This position serves as a primary point of contact for the office and plays a key role in delivering exceptional service to students, faculty, staff, employers, and visitors. Additionally, this role collects employment outcomes for Ivy College of Business undergraduates, both internship and post-graduation. To achieve the goals of this position, this person oversees a small team of undergraduate student assistants. The ideal candidate is professional, dependable, and highly organized, with the ability to positively interact with others, manage multiple priorities, and adapt to changing needs. They take initiative, anticipate requests, and demonstrate strong ownership of their work. Success in this role requires excellent communication skills, attention to detail, technical proficiency, and the ability to work collaboratively in a team-oriented environment.

Example of Duties

• Serve as the first point of contact for visitors to the Business Career Services office.
• Greet students checking in for appointments as well as provide hospitality to external partners visiting for recruitment events, on-campus interviews, etc.
• Interact with customers by answering the main phone line and manage the email inbox for general inquiries.
• Collect employment outcomes, both internship and post-graduation – at graduation, 3-months following graduation, and 6-months following graduation – of three graduating classes per academic year – August, December and May (~1,000 graduates/year).
• Communicate with graduates by phone, text, and email, persisting until a strong knowledge rate is achieved (~90%).
• Utilize technology - 12twenty data management platform and Excel – to record, cleanse, and analyze data.
• Answer requests from colleagues for specialized data analysis as well as submit data to accrediting bodies such as the Association to Advance Collegiate Schools of Business (AACSB).
• Hire, train, supervise, evaluate, and celebrate the work of ~3 student Career Services Assistants (CSAs).
• Oversee office needs, including processing checks, inventorying/ordering supplies, and sorting mail.
• Plan meetings, reserve rooms, and order meals as needed for team members.
• Maintain relationships with vendors who have contractual relationships with the office.
• Support team members with special projects, classroom programming, and event coordination.

Preferred Qualifications

• Experience delivering exceptional customer service and serving as a professional first point of contact for diverse stakeholders in a higher education or customer-facing environment.
• Experience collecting data via digital surveys, phone calls, texts, emails, etc. as well as cleansing, analyzing, and reporting that data with a high degree of accuracy.
• Proficiency with Microsoft Office applications, particularly Excel, and experience working with CRM or database systems.
• Experience hiring, training, supporting, supervising, evaluating and celebrating employees.
• Demonstrated ability to contribute positively to a team while independently managing responsibilities and priorities.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• WorkFlex options for some positions

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.

Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

Current employees (excluding temporary, student and graduate assistants) must apply through the Workday Internal Careers Hub.

By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds.

Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community.

Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.

Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [e-mail] or call [phone] or Toll-Free: [phone].

II TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or [phone].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS806 Original Posting Date: September 14, 2026 Posting Close Date: September 28, 2026 Job Requisition Number: R19864