Outpatient Transitions Navigator

Oceans Healthcare; Waco (TX); On-site; USD 25,000 - 41,000; Full time

Job summary

Oceans Behavioral Hospital Waco is seeking an Outpatient Navigator to support seamless transitions from inpatient to Oceans Outpatient Program, coordinating with the Director of Outpatient Services and Clinical Director to ensure compliance with Joint Commission and regulations.

The role handles education, admission documentation, discharge escorts, family engagement, and follow-ups during the first two weeks of outpatient care, with a focus on patient-centered outcomes.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience with psychiatric patients preferred.
• Strong communication and de-escalation abilities.

Responsibilities

• Educate inpatient groups about IOP services and benefits.
• Facilitate the admit process for patients stepping down into the IOP program.
• Submit required admission documentation prior to admit.
• Escort patients at discharge from hospital to IOP group.
• Coordinate with families to involve them in therapy sessions.
• Collaborate with case management for discharge planning respecting age/cultural needs.
• Respond to patient and family inquiries about outpatient program.
• Conduct follow-ups with patients and families after the first 2 weeks in outpatient care.
• Communicate patient/family concerns to the IOP director promptly.
• Handle other duties as assigned.

Skills

Age-specific care

Communication skills

De-escalation training

BLS certification

Education

Bachelor’s degree or equivalent

Job description

Oceans Behavioral Hospital Waco is seeking an Outpatient Navigator to support seamless transitions from inpatient to Oceans Outpatient Program, coordinating with the Director of Outpatient Services and Clinical Director to ensure compliance with Joint Commission and regulations.

The role handles education, admission documentation, discharge escorts, family engagement, and follow-ups during the first two weeks of outpatient care, with a focus on patient-centered outcomes.