Outpatient Surgery Scheduler & Care Coordinator

TCH Medical Center; The Woodlands (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

TCH Medical Center in The Woodlands, TX, is seeking a Surgery Coordinator for our Outpatient Audiology Clinic. You will handle surgery scheduling across subspecialties and help coordinate provider schedules to ensure smooth patient care in a fast-paced environment.

The role emphasizes teamwork, strong organizational skills, and excellent customer service, with the ability to work until 6 PM and adapt to shifting schedules.

Qualifications

• High school diploma or GED.
• 3 years healthcare experience (medical assistant, front desk specialist, administrative assistant) required.
• Prior work in a specialty clinic environment preferred.
• Availability to work until 6PM with schedule flexibility.

Responsibilities

• Schedules ancillary appointments, diagnostic tests and follow up appointments per provider orders/requisitions.
• Schedules follow up appointments for post-operative patients.
• Establishes and maintains an efficient system for filing and retrieval of documents on a weekly basis and in a timely manner.
• Ensures that all necessary patient forms are provided and filled out for their surgery.
• Refers all patients with insurance or funding concerns to the financial counselor or prior-authorization department.
• Advises the patient/parent of insurance responsibilities, such as the need to obtain primary care physician referrals if insurance requires them. Refers in-depth financial questions to the appropriate staff.
• Creates, changes and coordinates provider master surgery schedules/templates for new and existing providers.
• Responds to customer questions with prompt information and /or service related to appointment status, wait time, or unanticipated problems while being culturally sensitive.

Skills

Healthcare experience

Scheduling

Front desk experience

Education

High school diploma or GED

Job description

TCH Medical Center in The Woodlands, TX, is seeking a Surgery Coordinator for our Outpatient Audiology Clinic. You will handle surgery scheduling across subspecialties and help coordinate provider schedules to ensure smooth patient care in a fast-paced environment.

The role emphasizes teamwork, strong organizational skills, and excellent customer service, with the ability to work until 6 PM and adapt to shifting schedules.