Outpatient Support and Data Lead

New Horizons of The Treasure Coast, Inc.; Florida; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance (covers mental health

Dental Insurance

Vision Insurance

Disability Insurance (STD; LTD)

Paid Time Off

Paid Holidays

Paid Training

Employee Assistance Program

Life Insurance

Retirement plan (403b)

School Loan Forgiveness (PSLF)

Job summary

New Horizons of the Treasure Coast, Inc. is seeking an Outpatient Support & Data Lead to coordinate outpatient operations, mentor administrative staff, and turn operational data into actionable insights.

You will balance compassionate service with efficient workflows, ensuring data integrity in the EHR and smooth scheduling.

If you thrive in a collaborative healthcare environment, this role offers growth, training, and an opportunity to improve patient care.

Qualifications

• Minimum two years of supervisory experience.
• Must pass Level 2 Background through DCF and AHCA Clearinghouse.
• Associate degree or five years of experience preferred.
• Experience with EHR and healthcare workflows is a plus.
• Knowledge of billing and collections processes.

Responsibilities

• Provide administrative direction and supervise support staff.
• Oversee day-to-day office operations.
• Prepare administrative reports and manage projects.
• Maintain data integrity of the EHR system.
• Oversee scheduling and client demographics.
• Provide backup for front desk, intake, insurances.
• Support other duties as requested.
• Apply Therapeutic CPI/CARE techniques.

Skills

Supervisory

Data management

Analytical skills

Communication

EHR systems

Healthcare admin

Billing knowledge

Education

Associate degree

Five years experience

Job description

Description

New Horizons of the Treasure Coast is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, 24-hour help line, and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee, and St. Lucie counties. In addition, New Horizons supports 22,000 students in local schools, and we collaborate closely with the courts, law enforcement, jails, and hospitals to enhance the health of individuals and improve the quality of life in our community. Now under new management, New Horizons offers competitive pay, amazing benefits, and comprehensive training.

• Health Insurance (covers mental health)
• Dental Insurance
• Vision Insurance
• Disability Insurance (STD; LTD)
• Paid Time Off
• Paid Holidays
• Paid Training
• Employee Assistance Program
• Life Insurance
• Retirement plan (403b)
• School Loan Forgiveness (must meet federal criteria to qualify for PSLF Program). More information here: https://studentaid.gov/pslf/

About the Role

New Horizons is looking for an Outpatient Support & Data Lead who will play a vital role in coordinating outpatient operations, mentoring administrative staff, and transforming operational data into actionable insights. This position ensures a balance between compassionate service and efficient workflow — helping our team deliver outstanding care and support to every patient we serve.

As a Outpatient Support & Data Lead, you will:

• Provide administrative direction, leadership, and supervisor of support staff.
• Conduct Employee Performance Management Activities
• Oversee all activities for the day-to-day operations of the office support functions
• Prepare a wide variety of administrative reports and performs special projects as requested
• Ensure and maintains the data integrity of the EHR system.
• Oversee all scheduling reconciliation and works on client demographics.
• Provide and performs back up in all support staff areas (i.e. front reception, intake, insurances etc.) as time permits or need demands.
• Perform other duties as requested.
• Must be able to apply Therapeutic Effective Aggression Management (CPI/CARE) Techniques without limitations.

Requirements

• A minimum of two years of supervisory experience is recommended
• Must pass Level 2 Background through DCF and AHCA Clearinghouse. For more information, click on the link: https://info.flclearinghouse.com

Preferred Qualifications

• An associate's degree or five years of experience will be considered.

What We’re Looking For:

• A collaborative leader who enjoys helping others grow and succeed.
  
• Strong analytical and data management skills with a keen eye for detail.
  
• Excellent communication and problem-solving abilities.
  
• Experience with EHR systems and healthcare administrative workflows.
  
• A positive attitude, adaptability, and a passion for improving processes and service quality
• Knowledge of billing and collection processes.