Outpatient Support and Data Lead

New Horizons of the Treasure Coast and Okeechobee; Florida; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Paid Training

Employee Assistance Program

Life Insurance

School Loan Forgiveness (PSLF)

Retirement plan (403b)

Job summary

New Horizons of the Treasure Coast and Okeechobee is seeking an Outpatient Support & Data Lead to coordinate outpatient operations, mentor administrative staff, and transform operational data into actionable insights.

The role balances compassionate service with efficient workflow to support patients and the care team. Strong leadership, data management, and EHR proficiency are essential for improving processes and service quality.

Qualifications

• Minimum two years of supervisory experience recommended.
• Must pass Level 2 Background through DCF and AHCA Clearinghouse.
• Preferred: Associate's degree or five years of experience.
• Knowledge of billing and collection processes is a plus.

Responsibilities

• Provide administrative direction, leadership, and supervision of support staff.
• Conduct Employee Performance Management Activities.
• Oversee day-to-day operations of the office support functions.
• Prepare a wide variety of administrative reports and perform special projects as requested.
• Ensure and maintain the data integrity of the EHR system.
• Oversee scheduling reconciliation and client demographics.
• Provide and perform back up in all support staff areas as time permits.
• Perform other duties as requested.
• Apply Therapeutic Effective Aggression Management (CPI/CARE) Techniques without limitations.

Skills

Supervisory leadership

Data management

Analytical skills

Healthcare administration

Communication skills

EHR experience

Education

Associate's degree

Five years of experience

Tools

EHR software

Job description

Description

New Horizons of the Treasure Coast is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, 24-hour help line, and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee, and St. Lucie counties. In addition, New Horizons supports 22,000 students in local schools, and we collaborate closely with the courts, law enforcement, jails, and hospitals to enhance the health of individuals and improve the quality of life in our community. Now under new management, New Horizons offers competitive pay, amazing benefits, and comprehensive training.

• Health Insurance (covers mental health)
• Vision Insurance
• Dental Insurance
• Disability Insurance (STD; LTD)
• Paid Time Off
• Paid Holidays
• Paid Training
• Employee Assistance Program
• Life Insurance
• School Loan Forgiveness (must meet federal criteria to qualify for PSLF Program). More information here: https://studentaid.gov/pslf/
• Retirement plan (403b)

About The Role

New Horizons is looking for an Outpatient Support & Data Lead who will play a vital role in coordinating outpatient operations, mentoring administrative staff, and transforming operational data into actionable insights. This position ensures a balance between compassionate service and efficient workflow — helping our team deliver outstanding care and support to every patient we serve.

As a Outpatient Support & Data Lead, You Will

• Provide administrative direction, leadership, and supervisor of support staff.
• Conduct Employee Performance Management Activities
• Oversee all activities for the day-to-day operations of the office support functions
• Prepare a wide variety of administrative reports and performs special projects as requested
• Ensure and maintains the data integrity of the EHR system.
• Oversee all scheduling reconciliation and works on client demographics.
• Provide and performs back up in all support staff areas (i.e. front reception, intake, insurances etc.) as time permits or need demands.
• Perform other duties as requested.
• Must be able to apply Therapeutic Effective Aggression Management (CPI/CARE) Techniques without limitations.

Requirements

• A minimum of two years of supervisory experience is recommended
• Must pass Level 2 Background through DCF and AHCA Clearinghouse. For more information, click on the link: https://info.flclearinghouse.com

Preferred Qualifications

• An associate's degree or five years of experience will be considered.

What We’re Looking For

• A collaborative leader who enjoys helping others grow and succeed.
• Strong analytical and data management skills with a keen eye for detail.
• Excellent communication and problem-solving abilities.
• Experience with EHR systems and healthcare administrative workflows.
• A positive attitude, adaptability, and a passion for improving processes and service quality
• Knowledge of billing and collection processes.