Outpatient Services Coordinator

Oceans Healthcare; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k)

Tuition reimbursement

Paid Time Off

Job summary

Oceans Healthcare is seeking an Outpatient Services Coordinator to support the clinic’s daily operations and administrative needs. The role involves scheduling, documentation, and coordinating with clinic staff and leadership to ensure smooth day-to-day functions.

The position requires strong organizational skills, excellent communication, and proficiency with Microsoft Office. Prior healthcare office experience and familiarity with insurance verification are preferred.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• 1–2 years of office-based administrative experience, preferably in a healthcare or outpatient clinic setting.
• Knowledge of healthcare operations, insurance verification, or medical terminology preferred.

Responsibilities

• Performs a wide variety of administrative and operational duties for the outpatient facility.
• Facilitates communication between the Director of Outpatient Services, clinic staff, and leadership.
• Supports routine administrative projects and initiatives for the Director of Outpatient Services.
• Provides follow-up on assignments given to staff by the Director or leadership.
• Performs specialized and complex administrative work requiring independent judgment.
• Completes assignments accurately and on time within guidelines.
• Contributes to Performance Improvement initiatives as requested.
• Performs other related duties as assigned.

Skills

Strong communication

Organized

Microsoft Office proficiency

Customer service

Cultural sensitivity

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About Haven Behavioral Hospital Of Philadelphia

Haven Behavioral Hospital of Philadelphia is a 42 bed acute-care Joint Commission Accredited psychiatric hospital that offers a full continuum of care for older adults dealing with mental health issues. We are dedicated to partnering with individuals, families, and communities to improve the lives of patients through the delivery of high-quality, specialty behavioral health services.

Benefits We Offer

• Medical, Dental, Vision Coverage (Multiple Plan Options) - Eligible first of the month after 30 days.
• 401(k) Retirement Savings Plan with Discretionary Company Match
• Tuition Reimbursement
• Daily Pay
• Paid Time Off
• Competitive Market Compensation
• Short Term Disability, Long Term Disability
• Life Insurance
• Employee Assistance Program

Outpatient Services Coordinator

The Outpatient Services Coordinator provides administrative and operational support for the outpatient clinic, which may include patient-facing activities, scheduling, documentation, and coordination with clinic staff and leadership. This position ensures the smooth day-to-day operation of the clinic and supports administrative initiatives as needed.

Essential Functions

• Performs a wide variety of administrative and operational duties as required for the daily operation of the outpatient facility, which may include patient-facing activities.
• Facilitates communication between the Director of Outpatient Services, clinic staff, and key management personnel.
• Supports routine administrative projects and initiatives for the Director of Outpatient Services, including research and analysis as needed.
• Provides follow-up on assignments given to staff by the Director of Outpatient Services or facility leadership.
• Performs specialized and complex administrative work requiring the use of independent judgment.
• Completes assignments accurately, in a timely manner, and within established procedural guidelines.
• Contributes to Performance Improvement initiatives as requested.
• Performs other related duties as assigned, which may include operational or patient-facing responsibilities.

Requirements

Educational/Experience Requirements

• High school diploma or equivalent required. Bachelor's degree in behavioral health, business administration, or related field preferred.
• Minimum of 1-2 years of office-based administrative experience, preferably in a healthcare or outpatient clinic setting.
• Knowledge of healthcare operations, insurance verification, or medical terminology preferred.

Qualifications/Skills

• Strong verbal and written skills.
• Must be well organized, flexible, and responsible.
• Must be able to communicate knowledge in an educational arena.
• Must be proficient in Microsoft Office products.
• Must be able to work tactfully and cooperatively with a variety of internal and external customers.
• Demonstrates age specific and cultural sensitivity towards internal and external customers.
• Organizes own work, coordinating projects, setting priorities, meeting deadlines, and following up on assignments with a minimum of direction.
• Demonstrates working knowledge of the organization’s departmental procedures.
• Must successfully complete Basic Life Saving (BLS) certification and an Oceans approved behavioral health de-escalation program.

Work Environment

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.