Outpatient Services Coordinator

Oceans Healthcare; West Chester (Chester County); On-site; USD 38,000 - 48,000; Full time

Job summary

Haven Behavioral Healthcare, part of Oceans Healthcare, seeks an Outpatient Services Coordinator to support daily clinic operations and scheduling. You will coordinate with staff and leadership, manage documentation, and assist in ongoing process improvements in a busy outpatient setting.

Requirements include a high school diploma, 1–2 years of healthcare administration, and proficiency in MS Office; a bachelor’s degree is preferred and BLS certification is expected.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 1–2 years of office-based administrative experience, preferably in healthcare.
• Knowledge of healthcare operations, insurance verification, or medical terminology preferred.

Responsibilities

• Performs a wide variety of administrative and operational duties for daily outpatient clinic operations.
• Facilitates communication between the Director of Outpatient Services, clinic staff, and management.
• Supports projects and initiatives for the Director of Outpatient Services and leadership.
• Provides follow-up on assignments and ensures timely completion within guidelines.
• Performs tasks requiring independent judgment and contributes to improvement initiatives.
• Completes assignments accurately and on time, with minimal supervision.
• Participates in clinical and administrative tasks as needed.
• Supports program operations and may engage in patient-facing activities.

Skills

Verbal communication

Written communication

Organizational skills

MS Office

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facilities. The culture of our hospitals is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Haven.

The Outpatient Services Coordinator provides administrative and operational support for the outpatient clinic, which may include patient-facing activities, scheduling, documentation, and coordination with clinic staff and leadership. This position ensures the smooth day-to-day operation of the clinic and supports administrative initiatives as needed.

Essential Functions

• Performs a wide variety of administrative and operational duties as required for the daily operation of the outpatient facility, which may include patient-facing activities.
• Facilitates communication between the Director of Outpatient Services, clinic staff, and key management personnel.
• Supports routine administrative projects and initiatives for the Director of Outpatient Services, including research and analysis as needed.
• Provides follow-up on assignments given to staff by the Director of Outpatient Services or facility leadership.
• Performs specialized and complex administrative work requiring the use of independent judgment.
• Completes assignments accurately, in a timely manner, and within established procedural guidelines.
• Contributes to Performance Improvement initiatives as requested.
• Performs other related duties as assigned, which may include operational or patient-facing responsibilities.

Requirements

Educational/Experience Requirements

• High school diploma or equivalent required. Bachelor’s degree in behavioral health, business administration, or related field preferred.
• Minimum of 1–2 years of office-based administrative experience, preferably in a healthcare or outpatient clinic setting.
• Knowledge of healthcare operations, insurance verification, or medical terminology preferred.

Qualifications/Skills

• Strong verbal and written skills.
• Must be well organized, flexible, and responsible.
• Must be able to communicate knowledge in an educational arena.
• Must be proficient in Microsoft Office products.
• Must be able to work tactfully and cooperatively with a variety of internal and external customers.
• Demonstrates age specific and cultural sensitivity towards internal and external customers.
• Organizes own work, coordinating projects, setting priorities, meeting deadlines, and following up on assignments with a minimum of direction.
• Demonstrates working knowledge of the organization’s departmental procedures.
• Must successfully complete Basic Life Saving (BLS) certification and an Oceans approved behavioral health de-escalation program.

Work Enviroment

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.