Outpatient Services Coordinator

Kootenai Health; Coeur d'Alene (ID); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Tuition assistance after 90 days

Retirement plans with employer match

Night/weekend/PRN shift differentials

Employee wellness program

Job summary

Kootenai Health is seeking a Scheduling/Administrative Coordinator to manage scheduling for patients and procedures across outpatient settings. The role emphasizes accurate data entry, HIPAA-compliant communication, and coordination of referrals and authorizations.

Strong customer service and familiarity with scheduling systems are essential. The position supports the scheduling center, works with various departments to ensure smooth patient flow, and requires reliability and attention to

Qualifications

• Customer-focused scheduling and coordination in a healthcare setting.
• Knowledge of HIPAA and patient confidentiality.
• Experience with scheduling patient appointments and procedures.

Responsibilities

• Coordinates scheduling of patients and procedures, referrals, and authorizations.
• Maintains patient demographics and insurance information in scheduling systems.
• Handles insurance policy basics, copays, and referrals.
• Generates reports and assists with invoices and expense reports as needed.

Skills

Customer service

HIPAA knowledge

Communication

Scheduling experience

Education

High school diploma or equivalent

Experience in healthcare setting preferred

Tools

Electronic health records (EHR) systems

Scheduling software

Job description

• Schedule/Shift/Hours PRN - (As Needed) - Days

Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus always.

Team Highlights:

Kootenai Clinic is the regional cancer treatment center for northern Idaho, eastern Washington, and western Montana. We deliver comprehensive, compassionate cancer care using leading-edge technology, the newest therapies and a wide range of clinical trials as well as rehabilitation. To minimize the difficulties patients, face traveling during treatment,our doctorsoffer cancer treatment in three locations: Coeur d’Alene, Post Falls, and Sandpoint.

Responsibilities:

• Complies with all Kootenai Health confidentiality and HIPAA standards
• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and can provide information and direction as needed
• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.
• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
• Obtains referrals and pre-authorizations as required and processes charges
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

• High school diploma OR equivalent preferred
• Experience working in medical office preferred
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred
• High school diploma or equivalent preferred
• Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Working Conditions:

• Must be able to lift and move up to 10 lbs
• Must be able to reach arms above or below shoulder height
• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Repetitive movements

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can\'t wait to meet you!

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