Guest Services Associate

Kootenai Hospital; Coeur d'Alene (ID); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Employer-paid options

Dental, vision, life, and pet ins.

Tuition assistance after 90 days

Retirement plan with employer matching

Shift differentials (night, weekend,PR

Wellness program

PerkSpot discounts

Employee referral bonus

Job summary

Kootenai Health in Idaho is seeking a Hospitality Services team member to welcome patients, families, and visitors, delivering exceptional service in all waiting areas. This full-time, variable shift role requires weekend availability and up to 72 hours per pay period.

You will screen entrants, assist guests, and coordinate with staff to meet patient needs with professionalism. Qualifications include a high school diploma, 3 years of related experience (5 preferred), and BLS certification.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years’ hospitality, education, retail, public service, or related experience required.
• 5 years of relevant experience preferred.
• Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings.
• MOAB training, or must acquire within 6 months of employment, required.
• BLS Required. Current AHA Healthcare provider, American Red Cross, AHA Health Saver or KH BLS during General Orientation.

Responsibilities

• Provides an exceptional patient and guest experience by delivering a high level of service to every patient and visitor during every encounter.
• Protects the safety of the organization and entrances by exercising independent judgment when screening those entering.
• Acts as a liaison between patients, guests, staff, and providers to ensure facilitation of requests with the highest level of hospitality and professionalism.
• Solves problems of limited complexity and refers more complex issues to higher levels.
• Identifies possible crisis/emergency situations and directs actions appropriately.
• Performs other related duties as assigned.
• Familiar with standard concepts, practices, and procedures within the field.
• Regular and predictable attendance is an essential job function.
• Competent to meet age specific needs of the unit assigned.

Skills

Interpersonal skills

Confidentiality

Customer service

Education

High school diploma or equivalent

Job description

• Schedule/Shift/Hours Full Time - Variable

Welcomes and assists patients, their families, and visitors entering the hospital and residing in all waiting areas by providing exceptional experience and assistance in regards to service offerings.

Full time -variable shift - 72 hours per pay period - weekend availability required

Responsibilities:

• Provides an exceptional patient and guest experience by delivering a high level of service to every patient and visitor during every encounter
• Protects the safety of the organization and entrances by exercising independent judgment when screening those entering
• Acts as a liaison between patients, guests, staff, and providers to ensure facilitation of requests with the highest level of hospitality and professionalism
• Solves problems of limited complexity and refers more complex issues to higher levels
• Identifies possible crisis/emergency situations and directs actions appropriately
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications :

• High school diploma or equivalent required
• Minimum 3 years’ hospitality, education, retail, public service, or related experience required
• 5 years of relevant experience preferred
• Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings
• MOAB training, or must acquire within 6 months of employment, required
• BLS Required. Current AHA Healthcare provider, American Red Cross, AHA Health Saver or KH BLS during General Orientation

Working Conditions:

• Must be able to lift and move up to 25 lbs.
• Must be able to push, pull, or transport patients in wheelchair
• Must be able to assist in patient transfer
• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical and office job

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Why I love my job in Hospitality Services at Kootenai Health

Benefits Spotlight

A variety of medical, dental, and vision insurance plans are available to both full and part-time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials

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