Outpatient Programs Admin & Data Liaison

Childrens Home of Northern Kentucky; Covington (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

13 paid holidays

4 weeks paid time off plus 6 long term

Medical insurance with NO DEDUCTIBLE

403(b) retirement plan with employer

Tuition reimbursement

Student Loan Repayment Assistance

Parental leave

Job summary

CHNK Behavioral Health is seeking a Program Assistant to support outpatient services in Covington, KY. The role focuses on administrative duties to enable clinical staff to devote more time to billable services and ensures accurate case record documentation for all clients.

Key tasks include receptionist duties, data entry into CareLogic, insurance verification, and coordination with billing. Candidates should have a college degree or equivalent and strong communication and organizational skills.

Qualifications

• College degree or equivalent knowledge and experience.
• Knowledge of behavioral health care treatment strongly preferred with demonstrated competency including word processing ability and Microsoft Office products.
• Knowledge of and experience with Carelogic records management systems strongly preferred.
• Above-average organizational and time management skills, with great attention to detail.
• Working knowledge of mental health services and outpatient therapy processes preferred.
• Strong verbal and written communication skills.
• Proven ability to interact with clients, families, staff and stakeholders in a professional manner.
• Must have a current driver’s license with insurance.
• Demonstrate proven sensitivity to the various cultural and socioeconomic characteristics of CHNK Behavioral Health clients and associates, including a commitment to use of the Sanctuary Model and to the philosophy of All Children, All Families framework of cultural competencies.

Responsibilities

• Serves as receptionist, scheduler and telephone operator during normal business hours, as assigned.
• Responsible for the input of Outpatient Services data into web-based case records management system (CareLogic) including referral, deferral, and case closures.
• Verifies client’s insurance information, meets with client’s parent or responsible party to discuss any co-pays and collects those payments at the Fifth Street office.
• Completes all Outpatient Services website tracking responsibilities as assigned, including data compilation for the CEO report.
• Documents meeting minutes for Outpatient Services program meetings.
• Processes, coordinates and distributes information related to Outpatient Services intakes; serves as primary contact for intake process completion.
• Establish and maintains Outpatient Services clinical files, including gathering appropriate legal documentation.
• Establishes and maintains liaison relationships with billing department for all insurance verifications and maintaining records associated with recertification.
• Completes all deadline letters, deferrals and case closures as part of maintaining the client record.
• Completes and updates case tracking spreadsheet.
• Participates in agency Performance Quality Improvement and Quality Assurance Committee activities.
• Provides liaison communications and associated ordering regarding maintenance, donations and supply departments.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.
• Attends training as required.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Interpersonal skills

Driver's license

Cultural competency

Microsoft Office

Education

College degree or equivalent

Tools

Carelogic

Microsoft Office

Job description

CHNK Behavioral Health is seeking a Program Assistant to support outpatient services in Covington, KY. The role focuses on administrative duties to enable clinical staff to devote more time to billable services and ensures accurate case record documentation for all clients.

Key tasks include receptionist duties, data entry into CareLogic, insurance verification, and coordination with billing. Candidates should have a college degree or equivalent and strong communication and organizational skills.