Client Experience Specialist

NorthKey Community Care; Covington (KY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

PTO 16 days

Health insurance

HSA match

401(k) match

Professional development

PSLF eligibility

Job summary

NorthKey Community Care in Covington, KY seeks a full-time Customer Support Representative for our behavioral and mental health outpatient office. You will schedule appointments, verify insurance, collect payments, and maintain a courteous, empathetic approach with clients.

This is an in-person role, Monday through Friday, 8:30 am to 5 pm, requiring strong communication and multitasking in a friendly professional environment.

Qualifications

• Minimum high school diploma or GED required.
• Experience in customer support, receptionist, or administrative roles preferred.
• Strong communication and active listening skills are essential.
• Ability to multitask and manage time effectively.

Responsibilities

• Interact professionally with clients and staff.
• Schedule outpatient appointments for providers and verify insurance.
• Collect payments at point of service and maintain confidentiality.
• Maintain courteous phone and in-person contact with clients.
• Provide backup support at other office locations as needed.
• Assist with monthly reports and inventory as required.

Skills

Customer support

Reception duties

Administrative tasks

Strong communication

Active listening

Time management

Multitasking

Education

High school diploma or GED

Associate degree preferred

Job description

NorthKey Community Care is seeking a full-time Customer Support Representative to provide administrative support functions in a friendly, positive, and professional manner at its behavioral and mental health outpatient office in Covington, KY. This staff person will interact with clients to schedule appointments, follow the check-in procedures, and collect payment at the time of service. This will be in person, Monday through Friday, from 8:30 am to 5 pm.

PERKS & PAY

• Potential for up to 12% annual contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days first year)
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on plan
• 401(k) with employer match
• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

QUALIFICATIONS

• High school diploma or GED required. An associate's degree or above is preferred.
• Experience in customer support, receptionist, and/or administrative duties preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Possess strong communication and active listening skills.
• Ability to adapt and respond to different types of individual needs.

JOB DUTIES

• Support NorthKey Community Care staff and clients in a polite, courteous, and professional manner.
• Maintain polite phone techniques and person-to-person contact.
• Maintain a patient and empathetic attitude at all times.
• Identify needs to achieve staff and client satisfaction.
• Adhere to confidentiality in all matters about client information.
• Provide assistance and backup coverage at other office locations as needed.
• Schedule outpatient appointments for providers.
• Follow client check-in procedures, including the insurance verification process.
• Collect payments at the time of service.
• Maintenance of supply inventory.
• Preparation of monthly reports as required.

NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW

Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!