Outpatient Care Navigator

Sun Behavioral Health Group; Lexington (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Sun Behavioral Health Group seeks an Administrative Associate for SUN KY Outpatient Clinic in Lexington, KY. The role focuses on patient intake, insurance data collection, and ensuring adherence to hospital policies, with emphasis on accurate documentation in the EMR.

The position requires a High School diploma or GED, CPR certification, and prior experience in medical settings. Duties include handling co-pays, answering calls, coordinating logistics, and supporting therapists with referrals and

Qualifications

• High school diploma or GED required; CPR and hospital-approved de-escalation certification preferred.
• Experience in medical or outpatient settings preferred; familiarity with behavioral health outpatient processes is a plus.
• Must be able to manage patient intake, insurance data, and maintain confidential records.

Responsibilities

• Coordinate transportation details and communicate with patients and staff.
• Follow up on vehicle maintenance and related logs.
• Assist in admitting patients and collecting required information for EMR entries.
• Collect co-pays and help patients complete forms.
• Answer phones professionally and guide patients to appropriate services.
• Escort patients to activities and ensure smooth flow in outpatient department.

Skills

Customer service

Communication

Scheduling

Phone etiquette

Education

High school diploma or GED

CPR certification

De-escalation training

Tools

EMR system

Appointment scheduling software

Job description

Sun Behavioral Health Group seeks an Administrative Associate for SUN KY Outpatient Clinic in Lexington, KY. The role focuses on patient intake, insurance data collection, and ensuring adherence to hospital policies, with emphasis on accurate documentation in the EMR.

The position requires a High School diploma or GED, CPR certification, and prior experience in medical settings. Duties include handling co-pays, answering calls, coordinating logistics, and supporting therapists with referrals and