Outpatient Patient Services Specialist

Laureate Psychiatric Clinic and Hospital, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Laureate Psychiatric Clinic and Hospital, Inc. seeks a dedicated outpatient patient support specialist to join our Tulsa clinic.

You will coordinate appointments, process prescriptions, manage communications, and support care teams with a focus on patient service and regulatory compliance. Responsibilities include scheduling, demographics collection, billing setup, maintaining records, and assisting in care coordination while upholding HIPAA and other policies.

Qualifications

• High school diploma or GED required. At least 1 year healthcare related education preferred (medical assistant program, psychology courses, etc).
• Demonstrated PC skills and understanding of healthcare delivery in the medical office.
• Effective interpersonal, written and oral communications.

Responsibilities

• Greets and engages patients and visitors according to established protocols, providing excellent customer service.
• Communicates schedule and clinical information to patients, co-workers, and clinic staff as needed.
• Assists in coordination of care through messages, faxes, phone calls, emails, etc., for providers and patients.
• Schedules tests and appointments for referred services and tracks completion.
• Registers demographic and billing information, determines eligibility and benefits.
• Maintains medical records, scans, files, and test results.
• Maintains and balances cash drawer daily; prepares deposits.
• Ensures provider schedules are distributed appropriately.
• Adheres to HIPAA, OSHA, Joint Commission, PQRS policies.

Skills

Interpersonal communications

Written communications

Oral communications

Patient care

PC skills

Multi-tasking

Healthcare delivery processes

Education

High school diploma or GED

Healthcare related education (preferred)

Job description

Laureate Psychiatric Clinic and Hospital, Inc. seeks a dedicated outpatient patient support specialist to join our Tulsa clinic.

You will coordinate appointments, process prescriptions, manage communications, and support care teams with a focus on patient service and regulatory compliance. Responsibilities include scheduling, demographics collection, billing setup, maintaining records, and assisting in care coordination while upholding HIPAA and other policies.