Patient Service Representative (LPCH - Outpatient Therapy)

Saint Francis Health System; United States; On-site; USD 28,000 - 42,000; Full time

Job summary

Saint Francis Health System is seeking an Outpatient Patient Support professional for Laureate Campus in Tulsa, OK. The role supports outpatient behavioral healthcare practices and delivers excellent customer service while coordinating with clinicians, patients, and families to process appointments, prescription requests, and documentation.

You will handle scheduling, registration, eligibility verification, and medical record maintenance, working with staff at various levels to ensure compliant,

Qualifications

• High school diploma or GED required; healthcare-related education preferred.
• At least 1 year healthcare-related education preferred, e.g., medical assistant program, psychology courses.
• 1 year related work experience required.

Responsibilities

• Greets patients and visitors with excellent customer service.
• Communicates schedule and clinical information to patients and staff.
• Coordinates care via messages, faxes, calls, and emails.
• Schedules tests and appointments and tracks completion.
• Registers demographics and determines eligibility and benefits.
• Maintains medical records and processes cash receipts and deposits.

Skills

Interpersonal skills

Written communication

Verbal communication

Patient care

Multitasking

Education

High school diploma or GED

Healthcare education (1 year)

Job description

Full Time

Days

Please note: This position is at Laureate Psychiatric Clinic and Hospital in the Outpatient Clinic.

Schedule

Monday - Friday | 8:00am - 5:00pm

Job Summary

Provides support for outpatient behavioral healthcare practices while demonstrating excellent customer service. Maintains regulatory compliance by coordinating with internal and external customers (clinicians, patients, patient family members, vendors, visitors, colleagues, etc.) in order to process assigned patient support services including patient appointments, prescription requests, office visits, phone calls, letters, and communication documentation.

Minimum Education

High school diploma or GED required. At least 1 year healthcare related education preferred, medical assistant program, psychology courses, etc.

Licensure, Registration and/or Certification

None.

Work Experience

1 year related experience.

Knowledge, Skills and Abilities

Effective interpersonal, written and oral communications. Demonstrated patient care skills. Demonstrated PC skills. Effective organization of multi-task role. Understanding of healthcare delivery processes in the medical office.

Essential Functions and Responsibilities

Greets and engages patients and visitors according to established protocols, demonstrating excellent customer service in every interaction. Communicates schedule and clinical information to patients, co-workers, and clinical staff as needed and appropriate. Assists in coordination of care through messages, faxes, phone calls, emails, etc. for communication to providers, patients, pharmacies, and other healthcare resources. Schedules tests and appointments for referred services and tracks to ensure completion. Addresses work queue tasks and provides communication and documentation in a timely, accurate, and professional manner. Schedules appointments according to established protocols. Registers demographic and billing information and determines eligibility and benefits to accommodate patient’s care. Successfully uses computer software applications to accomplish tasks according to policies and procedures. Maintains medical records including collection of patient forms, scanning, filing of correspondence, and test results. Prepares cash receipts, bank deposits, and balances cash drawer on a daily basis. Maintains and distributes provider schedules appropriately. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, OSHA, Joint Commission, PQRS, and HIPAA policies and procedures.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Outpatient Physician Support - Laureate Campus

Location

Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability