Outpatient Medical Assistant - Patient Flow & Care

Tufts Medical Center; Framingham (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Tufts Medicine is seeking a Nursing Support Specialist to provide clinical and administrative assistance in an outpatient setting. Responsibilities include preparing records, managing patient flow, and assisting with examinations under supervision.

The role emphasizes high-quality patient care, safety, and efficient operations across the clinic. Ideal candidates have MA education, CPR certification, and familiarity with electronic health records; bilingual abilities and phlebotomy credentials

Qualifications

• Completed MA education from a CAAHEP- or ABHES-accredited program.
• CPR certification required.

Responsibilities

• Manage patient flow to maximize efficient use of providers and exam rooms.
• Prepare medical records for visits and verify patient identifiers.
• Provide high levels of customer service and maintain safe, clean environments.
• Assist with admitting patients and smooth transitions to inpatient units.
• Escort patients to exam rooms and prepare for provider visits.
• Monitor patient safety and fall risk.
• Prepare exam rooms per visit needs and assist with exams.
• Document vital signs and medications; assist with collections and POCT.
• Coordinate referrals, prior authorizations, and billing-related charting.
• Maintain infection control and stocking of clinic rooms.

Skills

Organizational skills

Attention to detail

Independence

English literacy

Interpersonal skills

Computer skills

Education

MA education (CAAHEP/ABHES)

CPR certification

Tools

EHR systems

Job description

Tufts Medicine is seeking a Nursing Support Specialist to provide clinical and administrative assistance in an outpatient setting. Responsibilities include preparing records, managing patient flow, and assisting with examinations under supervision.

The role emphasizes high-quality patient care, safety, and efficient operations across the clinic. Ideal candidates have MA education, CPR certification, and familiarity with electronic health records; bilingual abilities and phlebotomy credentials