Outpatient Infusion Office Coordinator

Mohawk Valley Health System; City of Utica (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Mohawk Valley Health System in Utica, NY is seeking a Medical Office Coordinator to manage phone calls, appointments, authorizations, and provider schedules, acting as a vital link in the patient care team. The role requires medical terminology knowledge, strong organization, and the ability to forward clinical matters to appropriate staff, while ensuring accurate chart preparation and timely referrals.

This position supports daily operations in a busy office setting, with opportunities to

Qualifications

• Must have 1–2 years of experience in a healthcare-related setting.
• Ability to prioritize work and communicate effectively.
• Strong knowledge of medical terminology and understanding of clinical vs non-clinical matters.

Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handles prior authorizations for all medications.
• Performs order entry and clarifies orders with providers.
• Retrieves records from all sources for follow up appointments.
• Faxes tests, records to providers/patients, signed orders, etc.
• Completes forms, obtains provider signatures, and sends to recipient.

Skills

Prioritize tasks

Effective communication

Healthcare environment experience

Education

High School Diploma or equivalent

Job description

The Medical Office Coordinator provides indirect patient care in the office setting. This role will coordinate phone calls, appointments, prescription authorizations, providers’ schedules, etc. and be an integral part of the patient’s care team. The Medical Office Coordinator maintains a vast knowledge of medical terminology, understands difference between clinical and non-clinical matters, and forwards all clinical matters to the appropriate clinical staff/provider.

Core Job Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handle prior authorizations for all medications.
• Performs order entry, i.e.: enter orders, medication referrals, clarifies orders with providers.
• Retrieves records from all sources for follow up appointments.
• Faxes tests, records to providers/patients, signed orders, etc.
• Completes forms completion, obtains provider signatures, makes copies and sends to recipient.
• Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider.
• Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.
• Manages provider schedules, canceling and rescheduling as needed.
• Cross trains in other clerical positions, as applicable.
• Sends letters to patients regarding normal test results.
• Sends letters to insurance companies appealing denied services or medication.
• Facilitates provider to provider calls.
• Performs other duties as required.
  

Education/Experience Requirements

REQUIRED:

• High School Diploma or equivalent
• 1-2 years of experience in a healthcare related setting
• Demonstrated ability to prioritize work and communicate effectively

Preferred:

• Experience with insurance company rules/regulations and medical terminology strongly recommended

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Pay Range $19.00 - $25.00 - Per Hour