Medical Office Coordinator - Infectious Disease

Mohawk Valley Health System; City of Utica (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Mohawk Valley Health System seeks a Medical Office Coordinator for Infectious Disease to coordinate calls, appointments, prescription authorizations, and provider schedules as a central part of the patient care team.

The ideal candidate will have a High School Diploma, 1–2 years in a healthcare setting, and strong prioritization and communication skills. Insurance terminology familiarity is preferred. This is a full-time, on-site position based in Utica, NY.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of experience in a healthcare related setting.
• Demonstrated ability to prioritize work and communicate effectively.
• Experience with insurance company rules/regulations and medical terminology is preferred.

Responsibilities

• Prepares, coordinates and completes charts, documents and clinical testing prior to patient appointments.
• Works as a clerical member of the patient care team and handles communications.
• Uses phone notes for documentation and communicates with patients professionally.
• Answers phone calls and forwards to clinical staff as appropriate.
• Monitors daily schedules to identify problems and notifies the Practice Manager.
• Obtains prior authorizations for medications.
• Enters orders and referrals and clarifies orders with providers.
• Retrieves patient records for follow-up appointments.
• Faxes tests and records to providers or patients; handles forms and signatures.
• Processes prescription refill requests via phone, fax, or mail.
• Manages referrals to ensure timely appointments for tests and new consults.
• Manages provider schedules, including canceling and rescheduling as needed.

Skills

Prioritization

Communication skills

Healthcare setting experience

Education

High School Diploma or equivalent

Job description

Medical Office Coordinator - Infectious Disease

Job Summary

The Medical Office Coordinator provides indirect patient care in the office setting. This role will coordinate phone calls, appointments, prescription authorizations, providers’ schedules, etc. and be an integral part of the patient’s care team. The Medical Office Coordinator maintains a vast knowledge of medical terminology, understands difference between clinical and non-clinical matters, and forwards all clinical matters to the appropriate clinical staff/provider.

Core Job Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handle prior authorizations for all medications.
• Performs order entry, i.e.: enter orders, medication referrals, clarifies orders with providers.
• Retrieves records from all sources for follow up appointments.
• Faxes tests, records to providers/patients, signed orders, etc.
• Completes forms completion, obtains provider signatures, makes copies and sends to recipient.
• Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider.
• Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.
• Manages provider schedules, canceling and rescheduling as needed.
• Cross trains in other clerical positions, as applicable.
• Sends letters to patients regarding normal test results.
• Sends letters to insurance companies appealing denied services or medication.
• Facilitates provider to provider calls.
• Performs other duties as required.
  

Education/Experience Requirements

REQUIRED:

• High School Diploma or equivalent
• 1-2 years of experience in a healthcare related setting
• Demonstrated ability to prioritize work and communicate effectively

Preferred:

• Experience with insurance company rules/regulations and medical terminology strongly recommended

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Department MG - SPEC - INFECTIOUS DISEASE
Shift Days
Shift Hours Worked 8.00
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $19.00 - $25.00 - Per Hour