Outpatient Front Desk & Scheduling Specialist

Family Services Inc; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) with employer match

Paid time off

EAP

Job summary

Family Services Inc. in Highland, NY seeks an Office Specialist to provide clerical support at the outpatient behavioral health center. You will greet clients, schedule appointments in-person and via Zoom, collect copays, answer calls, and keep documentation organized.

This full-time, non-exempt role requires a high school diploma and at least one year of clerical experience; responsibilities include data entry in an EMR, phone reminders, and general office tasks with occasional center coverage.

Qualifications

• Graduation from high school or possession of a high school equivalency diploma.
• One (1) year of full-time clerical work experience, or completion of a clerical training program which included an internship.

Responsibilities

• The primary role of the Office Specialist is scheduling which includes checking clients in and out.
• Make reminder phone calls for next day appointments.
• Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system; performs reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff, and taking detailed messages.
• Accurately records daily fee collection including service fees, copays, deductibles, and invoice payments.
• Reviews records and documents for completeness, compliance with standards and for accuracy.
• Scans and files materials in record system in accordance with guidelines.
• Maintains records of time and benefit usage, employee certification and training. Provide coverage within and at other clinics within the agency as requested.
• Adhere to prescribed privacy practices and HIPAA regulations to protect the security of our clients and their medical records and ensure that confidentiality is maintained.
• Support Full Time Office Specialists to ensure completeness of daily tasks.
• Other duties as assigned.

Skills

Grammar & spelling

Office software

Clerical workflow

Data entry

Customer service

HIPAA knowledge

Communication skills

Team collaboration

Education

High School Diploma

Job description

Family Services Inc. in Highland, NY seeks an Office Specialist to provide clerical support at the outpatient behavioral health center. You will greet clients, schedule appointments in-person and via Zoom, collect copays, answer calls, and keep documentation organized.

This full-time, non-exempt role requires a high school diploma and at least one year of clerical experience; responsibilities include data entry in an EMR, phone reminders, and general office tasks with occasional center coverage.