Outpatient Clinical Assistant - Niles

Riverwoodcenter; Niles (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fourteen holidays

20 PTO days

Defined Benefit Pension

Health, vision & dental insurance

Life Insurance

Short- and long-term disability

Flexible Spending

Strong work/life balance

Employee Assistance Program

Generous continuing education

YMCA 360

Flexible work schedules

Job summary

Riverwood Center, located in Southwest Michigan, seeks a frontline receptionist to greet clients, schedule and manage appointments, collect payments, and handle clerical duties. The role requires solid communication, interpersonal and computer skills, with the ability to multitask in a medical office setting.

Two+ years in a medical office, punctuality, and independence are essential; experience with behavioral health or related disabilities is a plus.

Qualifications

• High School Diploma or equivalent.
• Two or more years’ experience working in a medical office environment.
• Excellent communication, interpersonal and customer service skills.
• Excellent computer and interpersonal skills; punctual, organized, able to multi-task and work independently.
• Preferred candidates will have experience working with individuals with mental illness, substance use disorders and/or intellectual and developmental disabilities.

Responsibilities

• Welcomes, schedules, re-schedules, makes reminder calls and back-fills appointments
• Answering the telephone and performing other general clerical duties
• Collects co-pays, financial and demographic information
• Develops, edits, and maintains paperwork, and reports
• Provides clerical support to the team

Skills

Communication skills

Interpersonal skills

Customer service

Computer skills

Multitasking

Punctual and organized

Education

High School Diploma or equivalent

Job description

At Riverwood Center we have a team of caring and committed professionals providing a wide array of personalized services to individuals with behavioral health, intellectual & developmental disabilities, and substance use disorders. Riverwood Center is located in beautiful Southwest Michigan with staff at seven sites across Berrien County. We are accredited by the Commission on Accreditation of Rehabilitation Facilities and a member of Southwest Michigan Behavioral Health, Michigan Association of Community Mental Health Boards, and the National Council for Behavioral Health.

Benefits:

• Fourteen (14) Holidays
• Twenty (20) PTO Days
• Defined Benefit Pension
• Outstanding Health, Vision & Dental Insurance
• Life Insurance
• Short- and Long-Term Disability
• Flexible Spending
• Strong Work/Life Balance
• Employee Assistance Program
• Generous Continuing Education
• YMCA 360
• Flexible work schedules

Responsibilities:

• Welcomes, schedules, re-schedules, makes reminder calls and back-fills appointments\
• Answering the telephone and performing other general clerical duties
• Collects co-pays, financial and demographic information
• Develops, edits, and maintains paperwork, and reports
• Provides clerical support to the team

Qualifications:

• High School Diploma or equivalent
• Two or more years’ experience working in a medical office environment
• Requires excellent communication, interpersonal and customer service skills
• Must have excellent computer and interpersonal skills, be punctual, organized, have the ability to multi-task, and work independently
• Preferred candidates will have experience working with individuals with mental illness, substance use disorders and/or intellectual and developmental disabilities