Outpatient Case Manager – Behavioral Health Support

Willingway; Georgia; On-site; USD 42,000 - 66,000; Full time

Job summary

Willingway in Statesboro, Georgia seeks a Case Manager-Outpatient to coordinate behavioral health services within our facility. You will manage client intake, orientation, and service coordination, ensuring admissions and discharges align with treatment plans and that documentation is accurate.

You will collaborate with the treatment team, assist with transportation, and support billing with precise records.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree in Human Services, Social Work or related field preferred.
• One or more years' experience in behavioral health preferred.
• CPR and de-escalation and restraint certification required (training provided upon hire).
• First aid may be required depending on state or facility.

Responsibilities

• Serve as primary intake, orientation and service coordination point.
• Coordinate with staff to ensure all designated services are delivered.
• Maintain clear, concise and timely documentation of care and incidents.
• Collaborate with treatment teams to meet client goals.
• Support billing/authorization with accurate documentation.
• Coordinate transportation for clients and schedule driver-approved staff.
• May co-lead group sessions.
• Manage supply inventory and vendor coordination for the program.
• Monitor daily client well-being and identify social intervention needs.
• Apply de-escalation techniques to manage emotions and behavior; assist with seclusion/restraints when necessary.

Skills

De-escalation techniques

Care coordination

Documentation

Team collaboration

Education

High School diploma or equivalent

Bachelor's degree in Human Services, Social Work or related field preferred

Job description

Willingway in Statesboro, Georgia seeks a Case Manager-Outpatient to coordinate behavioral health services within our facility. You will manage client intake, orientation, and service coordination, ensuring admissions and discharges align with treatment plans and that documentation is accurate.

You will collaborate with the treatment team, assist with transportation, and support billing with precise records.