Case Manager-Outpatient

summitbhc; Inglewood (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Willingway in Statesboro, GA is seeking a Case Manager-Outpatient to support behavioral health programs and ensure smooth admissions and discharges. You will coordinate services with the treatment team, maintain clear documentation, and assist with billing and transportation as needed.

The role requires a high school diploma and experience in behavioral health; a bachelor’s degree is preferred. This is an onsite position with potential for group co-lead responsibilities within the program.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree in Human Services, Social Work or related field preferred.
• One year or more experience in behavioral health with facility population preferred.

Responsibilities

• Serves as a primary point of contact for client intake, orientation and service coordination.
• Coordinates with other staff to ensure all designated services are received.
• Ensure all documentation regarding the program (care, treatment or incidents) is completed clearly, concisely and in a timely manner.
• Collaborates with treatment team members to assist clients meet their treatment and/or care goals.
• Maintain accurate documentation, reports and records per state and accreditation standards.
• Support billing or authorization processes by ensuring timely documentation of services.
• Coordinates transportation for clients and assigns driver-approved staff.

Skills

Communication

Coordination

Documentation

De-escalation

Group facilitation

Education

High School diploma or equivalent

Bachelor's degree in Human Services or related field

Job description

Case Manager-Outpatient | Willingway | Statesboro, Georgia About the Job:

PURPOSE STATEMENT:

The Program Coordinator is responsible for the delivery and implementation of behavioral health or recovery programs within a facility. Assists in the daily operation of the assigned programs, ensuring admission and discharge processes run smoothly and patient services are provided in support of client treatment plans.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Serves as a primary point of contact for client intake, orientation and service coordination.
• Coordinates with other staff to ensure all designated services are received.
• Ensure all documentation regarding the program, such as care, treatment or incidents, is completed in a clear, concise, professional and completed in a timely manner.
• Collaborates with treatment team members to assist clients meet their treatment and/or care goals.
• Maintain accurate documentation, reports and records in accordance with state and accreditation standards.
• Support billing or authorization processes by ensuring timely and accurate documentation of services.
• Coordinates transportation for clients, coordinating schedules and assigning driver approved staff.
• May serve as a co-lead for groups.
• Manage supply inventory, facility needs and vendor coordination for the program.
• Monitors the daily well-being of clients and identifies need for social intervention.
• Applies de-escalation techniques to help manage client's emotions, behavior and participation in treatment and assists with seclusion and restraints when necessary.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School diploma or equivalent required. Bachelor's degree in Human Services, Social Work or related field preferred.
• One or more years previous experience in behavioral health with population of the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Certification in specialty of program preferred.
• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

WORK LOCATION:

This position is onsite at the facility and is not a remote position.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why Willingway?

Willingway offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Willingway is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.