Case Manager-Outpatient

Willingway; Georgia; On-site; USD 42,000 - 66,000; Full time

Job summary

Willingway in Statesboro, Georgia seeks a Case Manager-Outpatient to coordinate behavioral health services within our facility. You will manage client intake, orientation, and service coordination, ensuring admissions and discharges align with treatment plans and that documentation is accurate.

You will collaborate with the treatment team, assist with transportation, and support billing with precise records.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree in Human Services, Social Work or related field preferred.
• One or more years' experience in behavioral health preferred.
• CPR and de-escalation and restraint certification required (training provided upon hire).
• First aid may be required depending on state or facility.

Responsibilities

• Serve as primary intake, orientation and service coordination point.
• Coordinate with staff to ensure all designated services are delivered.
• Maintain clear, concise and timely documentation of care and incidents.
• Collaborate with treatment teams to meet client goals.
• Support billing/authorization with accurate documentation.
• Coordinate transportation for clients and schedule driver-approved staff.
• May co-lead group sessions.
• Manage supply inventory and vendor coordination for the program.
• Monitor daily client well-being and identify social intervention needs.
• Apply de-escalation techniques to manage emotions and behavior; assist with seclusion/restraints when necessary.

Skills

De-escalation techniques

Care coordination

Documentation

Team collaboration

Education

High School diploma or equivalent

Bachelor's degree in Human Services, Social Work or related field preferred

Job description

Case Manager-Outpatient | Willingway | Statesboro, GeorgiaAbout the Job:PURPOSE STATEMENT:The Program Coordinator is responsible for the delivery and implementation of behavioral health or recovery programs within a facility. Assists in the daily operation of the assigned programs, ensuring admission and discharge processes run smoothly and patient services are provided in support of client treatment plans.Roles and Responsibilities:ESSENTIAL FUNCTIONS:Serves as a primary point of contact for client intake, orientation and service coordination.Coordinates with other staff to ensure all designated services are received.Ensure all documentation regarding the program, such as care, treatment or incidents, is completed in a clear, concise, professional and completed in a timely manner.Collaborates with treatment team members to assist clients meet their treatment and/or care goals.Maintain accurate documentation, reports and records in accordance with state and accreditation standards.Support billing or authorization processes by ensuring timely and accurate documentation of services.Coordinates transportation for clients, coordinating schedules and assigning driver approved staff.May serve as a co-lead for groups.Manage supply inventory, facility needs and vendor coordination for the program.Monitors the daily well-being of clients and identifies need for social intervention.Applies de-escalation techniques to help manage client’s emotions, behavior and participation in treatment and assists with seclusion and restraints when necessary.EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:High School diploma or equivalent required. Bachelor's degree in Human Services, Social Work or related field preferred.One or more years previous experience in behavioral health with population of the facility preferred.LICENSES/DESIGNATIONS/CERTIFICATIONS:Certification in specialty of program preferred.CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).First aid may be required based on state or facility.WORK LOCATION:This position is onsite at the facility and is not a remote position.SUPERVISORY REQUIREMENTS:This position is an Individual Contributor.Why Willingway?Willingway offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Willingway is an EOE.Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.