Case Manager-Outpatient

Willingway; Statesboro (GA); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Competitive salary

Onsite role

Job summary

Willingway in Statesboro, GA seeks a Case Manager-Outpatient to coordinate intake, treatment planning and service delivery within behavioral health programs. You will partner with the treatment team to ensure smooth admissions, discharge planning and accurate documentation in line with standards.

The role emphasizes de-escalation, client advocacy and consent-based care, with onsite supervision and a commitment to quality care. Competitive salary and benefits offered.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree preferred in Human Services, Social Work or related field.
• 1+ year experience in behavioral health preferred.

Responsibilities

• Serves as primary contact for client intake and service coordination.
• Coordinates with staff to ensure all designated services are received.
• Maintains accurate documentation of care, treatment, or incidents.
• Collaborates with treatment team to help clients meet goals.
• Supports billing/authorization through timely documentation.
• Coordinates transportation and assigns driver-approved staff.
• May co-lead groups and manage supply inventory.

Skills

Client intake

Care coordination

Documentation

De-escalation

Communication skills

Education

High School diploma or equivalent

Bachelor's degree in Human Services, Social Work or related field preferred

Job description

Case Manager-Outpatient | Willingway | Statesboro, Georgia

About the Job:

Purpose Statement:

The Program Coordinator is responsible for the delivery and implementation of behavioral health or recovery programs within a facility. Assists in the daily operation of the assigned programs, ensuring admission and discharge processes run smoothly and patient services are provided in support of client treatment plans.

Roles and Responsibilities:

Essential Functions:

• Serves as a primary point of contact for client intake, orientation and service coordination.
• Coordinates with other staff to ensure all designated services are received.
• Ensure all documentation regarding the program, such as care, treatment or incidents, is completed in a clear, concise, professional and completed in a timely manner.
• Collaborates with treatment team members to assist clients meet their treatment and/or care goals.
• Maintain accurate documentation, reports and records in accordance with state and accreditation standards.
• Support billing or authorization processes by ensuring timely and accurate documentation of services.
• Coordinates transportation for clients, coordinating schedules and assigning driver approved staff.
• May serve as a co-lead for groups.
• Manage supply inventory, facility needs and vendor coordination for the program.
• Monitors the daily well-being of clients and identifies need for social intervention.
• Applies de-escalation techniques to help manage client’s emotions, behavior and participation in treatment and assists with seclusion and restraints when necessary.

Education/Experience/Skill Requirements:

• High School diploma or equivalent required. Bachelor's degree in Human Services, Social Work or related field preferred.
• One or more years previous experience in behavioral health with population of the facility preferred.

Licenses/Designations/Certifications:

• Certification in specialty of program preferred.
• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Work Location:

This position is onsite at the facility and is not a remote position.

Supervisory Requirements:

This position is an Individual Contributor.

Why Willingway?

Willingway offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Willingway is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.