Outpatient Behavioral Health Admissions Specialist

Arbour SeniorCare; Portland (OR); On-site; USD 28,000 - 39,000; Full time

Job summary

Cedar Hills Hospital in Portland, Oregon is seeking an Outpatient Behavioral Health - Admissions Coordinator. The ideal candidate will bring strong administrative skills, effective communication, and a solid understanding of healthcare operations to facilitate patient admissions and coordinate with clinical staff.

You will ensure privacy compliance, manage scheduling and follow-up, assist with insurance verification, and deliver exceptional customer service to patients seeking behavioral health

Qualifications

• Bachelor’s degree or higher in Social Services or related field; QMHA preferred.
• Two years’ experience in a mental health related field.
• Data collection and report writing skills required.
• Proficient in MS Office including Outlook, Word, Excel and PowerPoint.
• May require overtime and flexible hours.
• AHA BLS CPR required within 30 days of hire.
• Handle with Care de-escalation training required within 30 days of hire.

Responsibilities

• Serve as the primary point of contact for patient admissions via phone, email, and in-person inquiries, providing clear information about services and procedures.
• Collect and verify patient information in accordance with privacy regulations.
• Coordinate with clinical teams to facilitate timely admissions, ensuring all necessary documentation is complete and compliant with health regulation policies.
• Manage patient scheduling, appointment confirmations, and follow-up communications efficiently using patient management software.
• Assist in verifying insurance coverage and explaining benefits to patients while supporting insurance authorization processes.
• Maintain organized records of patient intake forms, documentation, and correspondence.
• Provide exceptional customer service by addressing patient questions or concerns promptly and professionally while maintaining a welcoming environment.

Skills

Data collection and report writing

Education

Bachelor’s degree or higher in Social Services or related field

QMHA preferred

Tools

MS Office

Job description

Cedar Hills Hospital in Portland, Oregon is seeking an Outpatient Behavioral Health - Admissions Coordinator. The ideal candidate will bring strong administrative skills, effective communication, and a solid understanding of healthcare operations to facilitate patient admissions and coordinate with clinical staff.

You will ensure privacy compliance, manage scheduling and follow-up, assist with insurance verification, and deliver exceptional customer service to patients seeking behavioral health