Outpatient Behavioral Health Admissions Coordinator

Henderson Hospital; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Cedar Hills Hospital in Portland, Oregon is seeking a dedicated Outpatient Behavioral Health Admissions Coordinator to support the patient intake process. You will serve as the first point of contact, gather and verify information, coordinate with clinical teams, and ensure timely admissions and documentation.

The ideal candidate has strong administrative skills, excellent communication, and a basic understanding of health regulations.

Qualifications

• Minimum two years’ experience in a mental health related field.
• Strong data collection and reporting skills.
• Proficient in MS Office including Outlook, Word, Excel and PowerPoint.
• Overtime and flexible hours may be required.
• AHA BLS CPR and Handle with Care de-escalation training within 30 days of hire.

Responsibilities

• Serve as the primary point of contact for patient admissions via phone, email, and in-person inquiries, providing clear information about services and procedures.
• Collect and verify patient information in accordance with privacy regulations.
• Coordinate with clinical teams to facilitate timely admissions and ensure documentation compliance with health regulations.
• Manage patient scheduling, appointment confirmations, and follow-up communications using patient management software.
• Assist in verifying insurance coverage and explaining benefits while supporting insurance authorization processes.
• Maintain organized records of patient intake forms, documentation, and correspondence.
• Provide exceptional customer service by addressing patient questions or concerns promptly and professionally.

Skills

Mental health experience

Data collection and report writing

MS Office Suite

AHA BLS CPR

Handle with Care de-escalation

Education

Bachelor’s degree or higher in Social Services or related field

QMHA preferred

Job description

Cedar Hills Hospital in Portland, Oregon is seeking a dedicated Outpatient Behavioral Health Admissions Coordinator to support the patient intake process. You will serve as the first point of contact, gather and verify information, coordinate with clinical teams, and ensure timely admissions and documentation.

The ideal candidate has strong administrative skills, excellent communication, and a basic understanding of health regulations.