Outlet Server - HRC Baltimore

Hard Rock Cafe International; Baltimore (MD); On-site; USD 17,000 - 28,000; Full time

Job summary

Hard Rock Cafe International is seeking a server to guide guests through their dining experience, take orders, run food, and manage payments on a busy floor.

The role requires presenting a high-energy, entertaining atmosphere while maintaining product knowledge and responsible alcohol service. Benefits vary by status, with a focus on health and work-life balance.

Qualifications

• Provide friendly guest service and create memorable experiences.
• Handle guest payments accurately and efficiently.
• Operate point-of-sale systems to process orders and payments.
• Follow rules for verifying age and serving alcohol responsibly.

Responsibilities

• Take guests' orders and run food.
• Maintain a clean and organized station and dining area.
• Assist guests to seating areas and restrooms as needed.
• Explain menu items and answer questions politely and accurately.
• Ensure compliance with safety and cleanliness standards.

Skills

Guest service

Cash handling

POS system

Alcohol service knowledge

Job description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s - for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station - including pre-bussing & table maintenance.
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans".

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.