Outlet Sales Leader

RH; San Marcos (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

RH Outlets is seeking an Outlet Sales Leader to guide a high-energy team in delivering exceptional customer experiences and achieving sales excellence across our outlet network.

You will recruit, train, and coach staff, set performance goals, monitor KPIs, and coordinate with operations to ensure inventory integrity, correct pricing, and timely markdowns, all while maintaining elevated brand standards and safety compliance.

Qualifications

• 2+ years of leadership experience in retail, preferably home furnishings.
• Proven ability to exceed sales targets through leadership, strategy, and customer engagement.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.

Responsibilities

• Drive sales performance by setting clear goals, monitoring KPIs, and implementing strategies to exceed targets.
• Ensure all team members are trained in product knowledge, selling techniques, and policies to deliver an extraordinary experience.
• Implement ticketing, price changes, and scheduled markdowns in line with company standards.
• Build and maintain client outreach lists to foster relationships and repeat business.
• Maintain elevated brand standards in merchandise presentation, store appearance, and customer interactions.
• Partner with cross-functional teams to coordinate sales, operations, and customer service initiatives.
• Uphold operational excellence by ensuring compliance with safety, inventory, and visual merchandising standards.

Skills

Leadership

Sales targets

Customer engagement

Store operations

Mac OS

iOS devices

Microsoft Office

Google Apps

Flexibility

Job description

RH Outlets Overview

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

About the Role

RH is seeking an Outlet Sales Leader to lead a high‑energy, results‑driven sales team in delivering unexpected and extraordinary experiences for our customers, both internal and external. Partnering with cross‑functional teams, this role drives sales excellence, fosters brand loyalty, and cultivates world‑class customer relationships. The ideal candidate is a passionate leader who educates, motivates, and empowers their team to exceed goals while embodying the RH brand.

Responsibilities

• Drive sales performance by setting clear goals, monitoring key performance indicators, and implementing strategies to exceed revenue and margin targets
• Ensure all Team Members are trained in product knowledge, selling techniques, and company policies to deliver an extraordinary customer experience
• Implement ticketing, price changes, and scheduled markdowns in alignment with company standards and timelines
• Build and maintain client outreach lists to foster relationships and drive repeat business
• Maintain elevated brand standards in all aspects of merchandise presentation, store appearance, and customer interactions
• Partner with cross‑functional teams to ensure seamless coordination of sales, operations, and customer service initiatives
• Uphold operational excellence by ensuring compliance with safety, inventory, and visual merchandising standards

Requirements

• 2+ years of leadership experience in retail, preferably in home furnishings
• Demonstrated history of exceeding sales targets through exceptional leadership, strategic execution, and customer engagement
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications
• Flexibility to work a dynamic schedule across all operational hours

Physical Requirements

• Lift and move items up to 50 lbs, using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing