Outlet Sales Leader

RH; San Rafael (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

RH in San Rafael seeks an Outlet Sales Leader to lead a passionate sales team in delivering exceptional customer experiences. This role is crucial for driving sales performance and fostering brand loyalty in the home furnishings sector.

The ideal candidate will have strong leadership skills, a record of exceeding sales goals, and the ability to motivate their team. Responsibilities include training staff, managing sales strategies, and maintaining high brand standards while ensuring operational excellence.

Qualifications

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Demonstrated history of exceeding sales targets through exceptional leadership, strategic execution, and customer engagement.
• Flexibility to work a dynamic schedule across all operational hours.

Responsibilities

• Drive sales performance by setting clear goals and implementing strategies to exceed targets.
• Ensure Team Members are trained in product knowledge and selling techniques.
• Build and maintain client outreach lists to foster relationships.
• Partner with cross-functional teams for seamless coordination.

Skills

Leadership

Customer Engagement

Sales Strategy

Team Training

Mac OS Proficiency

Microsoft Office Suite

Google Applications

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Sales Leader to lead a high‑energy, results‑driven sales team in delivering unexpected and extraordinary experiences for our customers, both internal and external. Partnering with cross‑functional teams, this role drives sales excellence, fosters brand loyalty, and cultivates world‑class customer relationships. The ideal candidate is a passionate leader who educates, motivates, and empowers their team to exceed goals while embodying the RH brand.

YOUR RESPONSIBILITIES

• Drive sales performance by setting clear goals, monitoring key performance indicators, and implementing strategies to exceed revenue and margin targets.
• Ensure all Team Members are trained in product knowledge, selling techniques, and company policies to deliver an extraordinary customer experience.
• Implement ticketing, price changes, and scheduled markdowns in alignment with company standards and timelines.
• Build and maintain client outreach lists to foster relationships and drive repeat business.
• Maintain elevated brand standards in all aspects of merchandise presentation, store appearance, and customer interactions.
• Partner with cross‑functional teams to ensure seamless coordination of sales, operations, and customer service initiatives.
• Uphold operational excellence by ensuring compliance with safety, inventory, and visual merchandising standards.

OUR REQUIREMENTS

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Demonstrated history of exceeding sales targets through exceptional leadership, strategic execution, and customer engagement.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
• Flexibility to work a dynamic schedule across all operational hours.

OUR PHYSICAL REQUIREMENTS

• Lift and move items up to 50 lbs, using proper equipment and safety techniques.
• Maneuver throughout the sales floor and stockroom.
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.