Outlet Sales Leader

RH; Oxnard (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

RH is seeking an Outlet Sales Leader in Oxnard, California, to lead a dedicated sales team focused on delivering extraordinary customer experiences. The ideal candidate will possess at least 2 years of retail leadership experience, specifically in home furnishings, and will be responsible for driving sales performance, ensuring customer satisfaction, and maintaining high brand standards.

This role involves training team members, managing sales strategies, and fostering strong customer relationships.

Qualifications

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Demonstrated history of exceeding sales targets through exceptional leadership.
• Proficiency with Mac operating systems, Microsoft Office, and Google applications.
• Flexibility to work a dynamic schedule across all operational hours.

Responsibilities

• Drive sales performance by setting clear goals and monitoring KPIs.
• Ensure all Team Members are trained in product knowledge and selling techniques.
• Implement ticketing, price changes, and scheduled markdowns per company standards.
• Build and maintain client outreach lists to drive repeat business.
• Maintain brand standards in merchandise presentation and customer interactions.
• Partner with teams to ensure coordination of sales and customer service.
• Ensure compliance with safety and visual merchandising standards.

Skills

Leadership

Sales performance

Customer engagement

Retail experience

Proficiency with Mac OS and Microsoft Office

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Sales Leader to lead a high‑energy, results‑driven sales team in delivering unexpected and extraordinary experiences for our customers, both internal and external. Partnering with cross‑functional teams, this role drives sales excellence, fosters brand loyalty, and cultivates world‑class customer relationships. The ideal candidate is a passionate leader who educates, motivates, and empowers their team to exceed goals while embodying the RH brand.

YOUR RESPONSIBILITIES

• Drive sales performance by setting clear goals, monitoring key performance indicators, and implementing strategies to exceed revenue and margin targets.
• Ensure all Team Members are trained in product knowledge, selling techniques, and company policies to deliver an extraordinary customer experience.
• Implement ticketing, price changes, and scheduled markdowns in alignment with company standards and timelines.
• Build and maintain client outreach lists to foster relationships and drive repeat business.
• Maintain elevated brand standards in all aspects of merchandise presentation, store appearance, and customer interactions.
• Partner with cross‑functional teams to ensure seamless coordination of sales, operations, and customer service initiatives.
• Uphold operational excellence by ensuring compliance with safety, inventory, and visual merchandising standards.

OUR REQUIREMENTS

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Demonstrated history of exceeding sales targets through exceptional leadership, strategic execution, and customer engagement.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
• Flexibility to work a dynamic schedule across all operational hours.

OUR PHYSICAL REQUIREMENTS

• Lift and move items up to 50 lbs, using proper equipment and safety techniques.
• Maneuver throughout the sales floor and stockroom.
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.