Outlet Operations Leader: Inventory & Service Excellence

RH; San Rafael (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

RH Outlet Operations Leader role at RH oversees stock team and ensures seamless flow of operations across our U.S. outlets.

You will drive operational excellence, safeguard inventory accuracy, and uphold safety standards while delivering extraordinary customer experiences. We seek a motivational leader with 2+ years of retail leadership, strong analytical and problem-solving skills, and proficiency in Mac, iOS, MS Office, Google apps, and inventory systems.

Qualifications

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Strong analytical, problem-solving and decision-making skills.
• Proficient with Mac OS, iOS devices, Microsoft Office and Google applications.
• Experience with inventory management systems and processes.
• Flexible to work a dynamic schedule across all operational hours.

Responsibilities

• Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
• Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as MOS in compliance with company policies
• Ensure operational interactions with customers and delivery partners reflect company service standards

Skills

Leadership

Analytical thinking

Retail operations

Adaptability

Scheduling flexibility

Tools

Mac OS

iOS devices

Microsoft Office

Google apps

Inventory management systems

Job description

RH Outlet Operations Leader role at RH oversees stock team and ensures seamless flow of operations across our U.S. outlets.

You will drive operational excellence, safeguard inventory accuracy, and uphold safety standards while delivering extraordinary customer experiences. We seek a motivational leader with 2+ years of retail leadership, strong analytical and problem-solving skills, and proficiency in Mac, iOS, MS Office, Google apps, and inventory systems.