Outlet Operations Lead — Inventory & Customer Experience

RH; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

RH in Orlando, Florida is seeking an Outlet Operations Leader to develop a results-driven team while ensuring operational excellence. The role involves training stock teams, managing inventory accuracy, and promoting exceptional customer service. Candidates should have over 2 years of retail leadership experience, strong analytical and problem-solving skills, and proficiency with Mac and Microsoft applications. This position requires flexibility across operational hours and lifting up to 100 lbs.

Qualifications

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Experience in inventory management systems.
• Adaptable and resilient, with a solutions-focused approach.

Responsibilities

• Train the stock team to uphold safety protocols and inventory policies.
• Oversee the receipt, processing, and transition of merchandise.
• Safeguard inventory integrity and monitor key operational metrics.
• Direct product release to delivery partners and customers.
• Authorize and manage destruction of marked out of stock products.
• Ensure operational interactions reflect company service standards.

Skills

Leadership experience

Analytical skills

Problem-solving

Decision-making

Proficiency in Mac, iOS, Microsoft Office

Inventory management experience

Adaptability

Job description

RH in Orlando, Florida is seeking an Outlet Operations Leader to develop a results-driven team while ensuring operational excellence. The role involves training stock teams, managing inventory accuracy, and promoting exceptional customer service. Candidates should have over 2 years of retail leadership experience, strong analytical and problem-solving skills, and proficiency with Mac and Microsoft applications. This position requires flexibility across operational hours and lifting up to 100 lbs.